Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't uninstall a previous iTunes installation

19 Mar 2009   #1
Xax

Windows 7 Ultimate x64 RC1
 
 
Can't uninstall a previous iTunes installation

There is an iTunes installation listed in Programs and Features, but when I try to uninstall it, I get a message saying, "The feature you are trying to use is on a network resource that is unavailable." It wants me to find an alternate path to iTunes64.msi.

I have tried extracting iTunes64.msi from the most recent version of iTunes x64, but it won't accept it. By default, it looks for the file here: "C:\ProgramData\Apple Computer\Installer Cache\iTunes 8.0.2.20\". However, there is no such folder, and I can't find any "Installer Cache" folder on my computer.

I have also tried uninstalling with CCleaner, but it reports that it can't find the MSI file.

I have tried installing the most recent version of iTunes x64, but it reports that it can't uninstall an older version of iTunes and refuses to install.

Any suggestions?


My System SpecsSystem Spec
.
20 Mar 2009   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Type services.msc in the 'run' box, click okay. Locate iTunes, right click on it then choose properties. Set it to disabled. Now see if you can uninstall it.

Also, have you selected to show 'hidden files and folders', which is located via control panel > Folder Options > view tab?
My System SpecsSystem Spec
20 Mar 2009   #3
Xax

Windows 7 Ultimate x64 RC1
 
 

Quote   Quote: Originally Posted by Jacee View Post
Type services.msc in the 'run' box, click okay. Locate iTunes, right click on it then choose properties. Set it to disabled. Now see if you can uninstall it.

Also, have you selected to show 'hidden files and folders', which is located via control panel > Folder Options > view tab?
I do have "hidden files and folders" set to show, but iTunes is not listed in Services.
My System SpecsSystem Spec
.

20 Mar 2009   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Do you have Quick Time installed? If it is, look around it's folders to see if iTunes is placed in it, or possibly Apple software.

You might also see if Revo Uninstaller will do the job:
Revo Uninstaller Freeware - Uninstall Software, Remove Programs, Solve uninstall problems
My System SpecsSystem Spec
20 Mar 2009   #5
black dog

7068 64 bit + XP Pro
 
 

You could also try doing it in Safe mode. Incase you dont know how to do that... Type msconfig into Windows search box>click on boot>click on safe boot . o.k


My System SpecsSystem Spec
20 Mar 2009   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I think Windows Installer Cleanup may be the wise way to go.

I just came across this page and found the utter frustration of the author
iTunes Uninstall Hassle :: Mysticgeek’s Realm
My System SpecsSystem Spec
20 Mar 2009   #7
black dog

7068 64 bit + XP Pro
 
 

I just tried the Windows uninstaller . It installed ok but now i cant find it.

I have edited the post where is suggested giving it a try.
My System SpecsSystem Spec
20 Mar 2009   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

My System SpecsSystem Spec
20 Mar 2009   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

black dog, it's called msicuu2 .... look in your Documents or downloads. It's an "application"
My System SpecsSystem Spec
20 Mar 2009   #10
Xax

Windows 7 Ultimate x64 RC1
 
 

You guys are the best. Windows Installer CleanUp Utility worked. I had actually installed it yesterday, but couldn't find it after installing it and just assumed that it wasn't going to work properly with Windows 7. But I did a search for it, it showed up, and it did the trick.

Thank you so much!
My System SpecsSystem Spec
Reply

 Can't uninstall a previous iTunes installation




Thread Tools




Similar help and support threads
Thread Forum
How to get back to a previous Windows 7 installation?
I have a Gateway NE56R with a x64 bit system. I re-installed Windows 7 but it messed up a lot of my settings so I want to go back to my old installation. I still have my Windows.old folder, and I'm not very tech savvy...does anyone know the easiest way to go about this? P.S. I tried...
Installation & Setup
Unable to access Itunes after downloading a previous version
Hi, as my user name suggest, I am not tech savvy at all My problem is: Using a desk top computer, the other day I downloaded and updated my usual itunes program, and since then my ipod and ipad won't work at all, all I get on the screen is a picture of a USB cable and an arrow pointing to a blue...
Music, Pictures & Video
Can't Install ATI Drivers Once I Uninstall Previous Driver
So basically when I try to install the newest driver. If I choose custom install with the old driver installed it detects my video card and lets me install the driver (I haven't done this yet, since ATI suggests all previous drivers should be uninstalled). If I follow standard procedure and express...
Graphic Cards
Reinstall Windows and erase previous installation
Hello, I'm going to acquire an SSD (probably 100-120GB) and I would like to install Windows 7 on it, however I already have two mechanical hard drives and one of them already has a Windows 7 installation on it. How would I go about installing Windows on my new SSD and erasing the (current)...
Installation & Setup
Go back to previous installation?
I re installed Windows 7 and it doesn't activate my product key, is it possible to undo this re install and go back previous Windows 7 installation?
Installation & Setup
iTunes won't uninstall!
Hey guys and girls, please help me out. I tried downloading the new iTunes 10 onto my Acer laptop fitted out with Windows 7, but it wouldn't allow me to install it. Dejected, I tried to open the already installed iTunes 9, but an error message came up: "Apple Application Support was not...
Software


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:51.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App