Windows Installer Broken

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  1. Posts : 46
    Windows 7 Pro
       #1

    Windows Installer Broken


    How do I fix it?

    I can't install anything, and the installer is stuck in a loop when I start ANY software. This renders my new computer unusable.

    I try to uninstall the Office XP suite that partially installed and failed, and it tells my I don't have permission.

    It's beginning to look like the only way out is to re-install Windows, and I don't want to go that drastic.

    Jon
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #2

    I would try this tutorial to see if you can find and fix any corrupt files,

    SFC /SCANNOW Command - System File Checker

    Post back with your results.
      My Computer


  3. Posts : 46
    Windows 7 Pro
    Thread Starter
       #3

    It said Resource Protection did not find any integrety violations.
    Findstr was not able to open the log, so I opened it with notepad. About the only noteworthy thing I could find in the file was a lot of Move File records.
    I have not idea what that means.

    Jon
      My Computer


  4. Posts : 2,036
    Windows 7 Professional x64
       #4

    Have you ran the apps as admin? It's an idea

    These permission issues have caused me to use my images more than once. I'm bad with them. I find it easier to restore an image than mess with permission problems.
      My Computer


  5. Posts : 17,322
    Win 10 Pro x64
       #5

    So is office xp still on your system? If so I would use something like revo uninstaller,
    Revo Uninstaller - Free software downloads and software reviews - CNET Download.com
    To get rid of it.

    Here's some more info on the subject,
    Unable to install Office XP (Windows 7 OS)
      My Computer


  6. Posts : 46
    Windows 7 Pro
    Thread Starter
       #6

    I tried to find and download Revo, but the flashing uninstaller prevents me from using the browser. The computer is pretty much useless and I'm having to use my dying XP machine.
      My Computer


  7. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #7

    First let's rule out some trouble sources.

    A. This is the first thing to do, in fact, it's so important that I'm not even going to point B until I've heard the results.


    1. Download MalwareBytes. Malwarebytes
    2. Disconnect from the Internet.
    3. Disable your present antivirus software.
    4. Remove your present antivirus software.
    5. Install and run the MalwareBytes Quick Scan (remove any bad guys)
    6. Reconnect to Internet.
    7. Update MalwareBytes.
    8. Run malwarebytes quick scan again.(remove any bad guys)
    9. Download Microsoft Security Essentials. http://www.microsoft.com/security_essentials/
    10. Install Microsoft Security Essential.
    11. Disable MalwareBytes.
      My Computer


  8. Posts : 46
    Windows 7 Pro
    Thread Starter
       #8

    derekimo, I finally got past the flashing installer and downloaded Revo. Unfortunately it uses the built-in uninstaller, which is broken, so Revo fails totally.

    karlsnooks, thank you. I already have Microsoft Security Essential and no other antivirus software, so I don't think I'll remove it.
      My Computer


  9. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #9

    Excellent, Microsft Security Essentials does not need to be removed. Actually, MSE and AntiMalware play well together.

    Do run AntiMalware from MalwareBytes, then we're assured that there isn't a bod guy on your computer.


    Boot into Safe Mode.

    Log on under your administrator account (not the computer administrator account).

    Can you now uninstall?

    Can you now install?

    Oh yes, when getting ready to install, right-click on the install program and choose "run as administrator".

    Probably, a good idea would be to do a repair install.
    Repair Install
      My Computer


  10. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #10

    Can you go back to an early restore point?
      My Computer


 
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