New
#11
You mention the restores but you make no mention of trying to install the download from the link I gave. I don't know what the issue is on your machine but on mine it went on first go and .hlp files work.
At this point I doubt it would hurt anything to try the .msu download from Digital Life.
Unless you have already. I can understand being flustered. I know I've posted a few times esp. on Vista forum when I was not having much fun. But please try to relate which software you are trying to put on otherwise it's going to get really confusing.