Microsoft fix doesn't work?

I installed a desktop publishing program on both my Vista Desktop and my Win 7 laptop.

When I went to open the Help File I had to go to the Microsoft site for the WinHlp32.exe download. This was because I received an error message re a problem running the macro (1037) This a known problem.

I let MS "Fix" it on the Vista machine and it worked like a charm. But when I tried it TWICE on the Win7 laptop it wouldn't work. So per their documentation I attempted to fix it myself. That didn't work either.

Tried to contact their support link provided and that was useless.

Any idea why I can't get results I need?

Thanks.

vegaspat,

Am not sure from your post whether you have manually downloaded winhlp32.exe. This is the MS support page.

I cannot open Help files that require the Windows Help (WinHlp32.exe) program

I have a tendency to get confused very easily so I will explain exactly what I did.

When I first tried to open the Help file in Card Zone, I got a pop up window telling me that the legacy help files are no longer required, etc. But the window provided me with a link to the Microsoft site. I went there are followed the instructions and had to download 3 different files.(I cannot open Help files that require the Windows Help (WinHlp32.exe) program.

GenuineCheck.exe,WGAPlugin and MSFixit 50237.msi

Their instructions are very detailed and on the Vista machine I chose to let them fix it. It worked like a charm.

So then I tried the same thing on the Win7 machine twice and when that didn't work, I did the -Let me fix it-. So I backed up the Registry and manually followed the instructions to change the key, etc. Well, that did NOT work either even after re-booting.

Are you all saying that these instructions just might not work and I should try other things?

This is a 64 bit laptop and I'm sure I chose the correct Fix. The Vista is 32 bit and required a different download.

I just want to make sure I'm not creating another issue by doing the wrong thing.

Thanks.

Well, now what?

I did THREE System Restores. The last one from Safe Mode. Nothing was accomplished. It will not get rid of the Microsoft FixIt 50237 which is in there twice.

In fact, I went back to the 14th while in Safe Mode and nothing at all was changed. Guess that's why I've never had much faith in System Restore.

I suppose I could import the Registry key I exported before I messed with the Registry. But now it's getting a little scary.

Next?