iTunes makes Win 7 crash

Jovan1210 · 24 Apr 2010

I recently upped from Vista to Win-7 and have had several issues with iTunes. I updated to 9.1 w/o resolution. It makes Win crash when I try to sync anything or sometimes just because... This is the error I get....Any help is appreciated.!!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000010
BCP2: 00000002
BCP3: 00000001
BCP4: 88E7023A
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\042410-23883-01.dmp
C:\Users\username\AppData\Local\Temp\WER-45645-0.sysdata.xml

osholt · 24 Apr 2010

Hi, and welcome to the forums

.

By the sounds of it you are getting a BSoD. If you are getting a BSoD please repost this in the Crashes and Debugging section of this site with zipped dump file (found in the directory given in the second last line of your post)

The only advice I can give without knowing too much more about your system is to completely uninstall iTunes and all its components and then reinstall it.

I hope this is of use.

Oli

Jovan1210 · 28 Apr 2010

OK, I've updated any and all drivers I could find. No luck. Here is the latest minidump and file error... I will uninstall all apple products and see where it takes me from there...

niemiro · 29 Apr 2010

Hello,

This may be a driver issue. Therefore your best bet is to update all the drivers you can. This includes chipset, graphics card, sound card etc. I have included some general advice below: Also, you have a lot of drivers without timestamps which is something to think about, they should all have timestamps. This could however be caused by damaged minidumps, but I have had no problems analysing them.

DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: 0x000000d1

Referenced Drivers:
NDIS.SYS
NETIO.SYS
tcpip.sys

This BSoD looks like it may be caused by your Network Card, so go to the manufacturers website and download the latest drivers for all your cards. Do not use the update driver capability of Device Manager.

Update all of the drivers you can.

Run Memtest86+ or another memory testing tool that came with your computer.

Make sure all windows updates and service packs are installed. I know SP2 is installed

Download and run the free Malwarebytes Anti-Malware.

Run "sfc /scannow" from the Command Prompt. Upload the log files if error were found. System Files - SFC Command

Run chkdsk. Check Disk - chkdsk

See if these BSODs occur in Safe Mode (with and without Networking) and report back.

See if there are any errors showing in Device Manager.

N/A (This problem may be caused by overheating, so can you please download GPU-Z and SpeedFan and write down/screenshot the temperatures of your cores/graphics card/hard disk.
GPU-Z
SpeedFan)

Good luck,

Richard

EDIT: Forgot to mention that some of the link are for Vista, but still apply to 7.