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Windows 7: Error message in Office 2007

15 Jun 2010   #1
ptangels

Windows 7
 
 
Error message in Office 2007

Running 7. When I double click on a .doc saved to my desktop, I get the error message "Problem sending the command to the program". The doc doesn't open. The 2nd time I click it, it always does with no problem. I've been searching the 'net for info on how to correct this. Read somewhere to rename the Normal.doc file, which I've done a couple times now. Still getting the message. Uninstalled and reinstalled Office. And repaired. Any thoughts appreciated. Lynn


My System SpecsSystem Spec
.
15 Jun 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by ptangels View Post
Running 7. When I double click on a .doc saved to my desktop, I get the error message "Problem sending the command to the program". The doc doesn't open. The 2nd time I click it, it always does with no problem. I've been searching the 'net for info on how to correct this. Read somewhere to rename the Normal.doc file, which I've done a couple times now. Still getting the message. Uninstalled and reinstalled Office. And repaired. Any thoughts appreciated. Lynn
Hi Lynn and welcome

That usually happens when the file opening takes too long and times out. It explains why it will usually open on the second attempt.

Does this only happen with DOC files, or does it happen with others?

Thanks in advance

Jan
My System SpecsSystem Spec
15 Jun 2010   #3
ptangels

Windows 7
 
 

Hi Jan! Thanks for the welcome. Yes, so far it only happens with doc files. Lynn
My System SpecsSystem Spec
.

15 Jun 2010   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by ptangels View Post
Running 7. When I double click on a .doc saved to my desktop, I get the error message "Problem sending the command to the program". The doc doesn't open. The 2nd time I click it, it always does with no problem. I've been searching the 'net for info on how to correct this. Read somewhere to rename the Normal.doc file, which I've done a couple times now. Still getting the message. Uninstalled and reinstalled Office. And repaired. Any thoughts appreciated. Lynn

Lynn

Do you have Zone Alarm installed? There is a known problem between office and zone alarm in this area.

There is a reported fix if you do.


Jan
My System SpecsSystem Spec
15 Jun 2010   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by ptangels View Post
Hi Jan! Thanks for the welcome. Yes, so far it only happens with doc files. Lynn

Hello !!

When you go to Start | All Programs | Microsoft Office | Right Click on Word and go to Properties and under compatibility Tab make sure Run as administrator is unchecked. Also make sure other check box for compatibility mode is unchecked. If that didn't fix try this Microsoft article
How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002

Hope this helps,
Captain
My System SpecsSystem Spec
15 Jun 2010   #6
ptangels

Windows 7
 
 

Jan, No, no Zone Alarm installed here.
My System SpecsSystem Spec
15 Jun 2010   #7
ptangels

Windows 7
 
 

Hi Captain! I'd checked this a few days ago...but just double checked. Run as admin is not checked. Run ion comp mode is not checked. I'll go read the article right now. Thanks! Lynn
My System SpecsSystem Spec
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 Error message in Office 2007




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