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Windows 7: Software won't save hardware.

16 Jun 2010   #1
Trav

Windows 7 Professional 64bit
 
 
Software won't save hardware.

I use a cad at work. We aquired a new scanner and the one of the programs finds and installs the hardware but the other program will manually install the hardware but then won't save the hardware it just found . The first program did the same thing when first loaded but after adjusting privileges it did save the hardware.


My System SpecsSystem Spec
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17 Jun 2010   #2
wallyinnc

Windows 7 x64 finally!
 
 

Welcome to the forums Trav.

You may need to inquiry the supplier of the "other program".

Regarding Windows 7, is the hardware correctly installed, drivers up to date and no problems reported in device manager?
My System SpecsSystem Spec
17 Jun 2010   #3
Trav

Windows 7 Professional 64bit
 
 

Both programs came with the new scanner. Both acted the same at first. One will autodetect the hardware is connected and it works great but the other just won't load the scanner came with the software. I know people that are useing both and I feel it is related to credentials or admin privileges. The software will let me manuelly select a port and it finds the hardware but then it should save and you exit and calibrate but when you exit you get "hardware not installed yet".

Thanks for your time wallyinnc.
My System SpecsSystem Spec
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18 Jun 2010   #4
wallyinnc

Windows 7 x64 finally!
 
 

Trav
what scanner is it and do the softwares have specific names?
My System SpecsSystem Spec
20 Jun 2010   #5
ccatlett1984

 

Please give us the Manufacturer and Model of the scanner your having issues with, along with filling out your system specs.
My System SpecsSystem Spec
21 Jun 2010   #6
Trav

Windows 7 Professional 64bit
 
 

System: i7 2.8 ghz LBA 1156, Intel mb DH55HC, 8gig DDR3, GeForce 8800 GTS 640mb, on board sound. The scanner is a digital " inLab inEos Blue Scanner " .

Thanks for time, Trav
My System SpecsSystem Spec
21 Jun 2010   #7
ccatlett1984

 

Quote   Quote: Originally Posted by Trav View Post
System: i7 2.8 ghz LBA 1156, Intel mb DH55HC, 8gig DDR3, GeForce 8800 GTS 640mb, on board sound. The scanner is a digital " inLab inEos Blue Scanner " .

Thanks for time, Trav
Does the scanner manufacturer say that model works with windows 7?
My System SpecsSystem Spec
22 Jun 2010   #8
Trav

Windows 7 Professional 64bit
 
 

Scanner is designed for windows 7.
My System SpecsSystem Spec
22 Jun 2010   #9
wallyinnc

Windows 7 x64 finally!
 
 

Are you sure the software is?:
Software won't save hardware.-2010-06-22_174508.png


My System SpecsSystem Spec
23 Jun 2010   #10
Trav

Windows 7 Professional 64bit
 
 

The scanner came with ver 3.70. I've looked for an update for the 3.7 but have not even found 3.7 available for download yet. The 3.7 is the first ver designed for a 64 bit os and Windows 7.
My System SpecsSystem Spec
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 Software won't save hardware.




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