Java has stopped working message when attempting to update


  1. Posts : 634
    7 Ultimate 64 bit Service Pack 1
       #1

    Java has stopped working message when attempting to update


    Please see attached image. I have downloaded Java from the site but each time I try to run the program it simple stops working. Is it me or them?


    Problem signature:
    Problem Event Name: BEX
    Application Name: jxpiinstall.exe
    Application Version: 6.0.310.5
    Application Timestamp: 4f2cdb9c
    Fault Module Name: StackHash_f431
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 00697608
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: f431
    Additional Information 2: f431682ce05f4d70f55d03cf5819bc75
    Additional Information 3: 378d
    Additional Information 4: 378d36a7dda65e5bb02c204b69507be3

    Read our privacy statement online:
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    Attached Thumbnails Attached Thumbnails Java has stopped working message when attempting to update-capture.png  
      My Computer


  2. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #2

    Hello Rolo, it is you.

    Uninstall Java from control panel. You will have more success with this if instead you use Revo Uninstaller Free, and choose to uninstall java in advanced mode.

    Then install it from the website.
      My Computer


  3. Posts : 634
    7 Ultimate 64 bit Service Pack 1
    Thread Starter
       #3

    @DustSailor

    removed all traces of Java using RevoUninsaller. I assume you when you say "advanced" you mean i should use the advanced scanning feature after removal? I did that but was to scared to remove anything so just exited. Ran JavaRa and removed some stuff. Used CCleaner to remove any startup entries and then used CCleaners registry cleaner to remove any and only registrys related to java. I still can not install
      My Computer


  4. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #4

    Rolo, check windows update and make sure you got everything installed. Then do a SFC /SCANNOW Command - System File Checker (by Brink). Update your antivirus software (what is it by the way? Have you tried temporarily disabling it?). Then download java.

    When you get the error and check for solutions online, what does it say? Also, what does it say when you expand "view problem details"?

    Perhaps some of your internet protection programs/lists are interfering with it's installation? Addons or tracking protections also could be causing this
      My Computer


  5. Posts : 634
    7 Ultimate 64 bit Service Pack 1
    Thread Starter
       #5

    thanks for the help but I had to leave for the holiday and decided to simply re-image my disk. All is working fine now and I am pretty sure the culprit was my tinkering with CCleaner to remove registry files.
      My Computer


  6. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #6

    Glad you had an image :)
      My Computer


  7. Posts : 634
    7 Ultimate 64 bit Service Pack 1
    Thread Starter
       #7

    is it alright with you if I tell people you're my biological father?


    oh and to answer your question. I do not use active antivirus. I used to pay for Avira but I just use a program that locks my system so nothing can really run that isn't trusted. It's in beta and free and I can link you to it if you like. I do use virus scanners but only for on-demand stuff. I use Malwarebytes, SuperAntiSpyware, and Emsisoft all of them free versions.
      My Computer


  8. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #8

    lol

    You might give mention of that program here: What's the Best Anti-virus?
    But at the moment, I only use MSE because it is easy, and I'm not too worried about viruses at the moment.
      My Computer


 

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