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Windows 7: At the end of my wit with windows live messenger.. Constant problem!

22 Jun 2010   #1
Tekken179

Windows 7 Premium (64 Bit)
 
 
At the end of my wit with windows live messenger.. Constant problem!

OK so I have been constantly trying to fix my messenger problem but I cannot seem to fix it, as you can see I'm running a 32 bit version of win7 ultimate and I have never had any problems with Messenger I can't understand what is wrong.

I have tried to re-install, run as admin, compatibility mode, other versions, portable versions, un-installing Java, several helplines (who were all pathetic btw), running in safe mode, scanned with 2 different anti viruses (eset and AVG), completed 2 clean installs (deleting everything to do with live including registries, folders, appdata and credentials, followed every bit of Microsoft help they had to give and still nothing i sign in then crash and get this error.

Quote:
Problem signature:
Problem Event Name: APPCRASH
Application Name: msnmsgr.exe
Application Version: 14.0.8117.416
Application Timestamp: 4bc935af
Fault Module Name: msnmsgr.exe
Fault Module Version: 14.0.8117.416
Fault Module Timestamp: 4bc935af
Exception Code: c0000005
Exception Offset: 0026ca50
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Or this one

Quote:
Problem signature:
Problem Event Name: BEX
Application Name: msnmsgr.exe
Application Version: 14.0.8117.416
Application Timestamp: 4bc935af
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Same 2 errors every time, and once I click 'check online for a solution to this,' that crashes then just closes no solution.


My System SpecsSystem Spec
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22 Jun 2010   #2
Tekken179

Windows 7 Premium (64 Bit)
 
 

I have also tried several different portable versions on top of legit install versions and non work all keep crashing...
My System SpecsSystem Spec
22 Jun 2010   #3
TimStitt

Windows 7 Ultimate 64 bit
 
 

Hi Tekken and welcome to the forums,

Are you receiving any error messages either on screen or in the windows event log? If so please let us know.

To do a clean reinstall of Messenger, follow these steps.

1. Download the Microsoft Windows Installer Clean up utility
2. Run it and look for live messenger in the list of programs.
3. Then click REMOVE."Messenger" folder:
- 32bit Windows = %systemdrive%\Program Files\Windows Live
- 64bit Windows = %systemdrive%\Program Files (x86)\Windows Live
4. Navigate to %userprofile%\AppData\Local\Microsoft and delete the folder called "Messenger"
5. Download a new copy of windows Live and install messenger.

-Timo


Attached Images
At the end of my wit with windows live messenger.. Constant problem!-installer-clean-up.jpg 
My System SpecsSystem Spec
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22 Jun 2010   #4
Tekken179

Windows 7 Premium (64 Bit)
 
 

Yes it's the standard window pop-up for 'This program is not responding' Trying this now, can't believe i missed this idea thank you .
My System SpecsSystem Spec
22 Jun 2010   #5
Tekken179

Windows 7 Premium (64 Bit)
 
 

ok this is the error message now after your recommendations, thanks however I thought that option would work

Problem signature:
Problem Event Name: APPCRASH
Application Name: msnmsgr.exe
Application Version: 14.0.8117.416
Application Timestamp: 4bc935af
Fault Module Name: UXCore.dll
Fault Module Version: 14.0.8117.416
Fault Module Timestamp: 4bc91115
Exception Code: c0000005
Exception Offset: 00073cde
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
My System SpecsSystem Spec
22 Jun 2010   #6
Tekken179

Windows 7 Premium (64 Bit)
 
 

btw i have latest versions of directX and Flash as well.
My System SpecsSystem Spec
22 Jun 2010   #7
Tekken179

Windows 7 Premium (64 Bit)
 
 

pffft microsoft are pathetic sent 2 emails one to live support one to microsoft support both redirected me to each other, absolutley pathetic
My System SpecsSystem Spec
22 Jun 2010   #8
Nem

Win7 Home Premium x64 SP1, Archlinux x86_64. Elementary Luna
 
 

As the problem is UXcore.dll now ..found links to the other site vista forums where Johnathan Kay mentioned it maybe some thing to do with 3rd party software.. i'll try to help more but i'm downloading win7 Updates on my dialup.. and moving he**a slow i did google your problem Click Here i'll try more when there done to see if i can find it.
My System SpecsSystem Spec
22 Jun 2010   #9
Tekken179

Windows 7 Premium (64 Bit)
 
 

god only knows i did have msg plus but it never failed me before, however i don't know how to do a complete un-install including message plus reg's because i have no idea what they are.

Also I am using custom themes but this was not the problem as i reverted all to default and no difference.

thank you very much for taking time to my problem
My System SpecsSystem Spec
22 Jun 2010   #10
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

What would a simple uninstall and re-install of window live messenger do?
IMO If I something isn't working they way I like it I uninstall it with Revo Unistaller.
Then I go to the software site, download the item and install it.
Just a thought...
My System SpecsSystem Spec
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 At the end of my wit with windows live messenger.. Constant problem!




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