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Windows 7: IDimager Pro Version 5 - Runtime Error 217

25 Jun 2010   #1
general09

Windows 7 Ultimate 64-bit
 
 
IDimager Pro Version 5 - Runtime Error 217

I installed IDimager Pro Version 5 (a DAM application) and it appeared to install correctly in the X86 programs (it is a 32-bit app but compatible with 64-bit). However, when I try to start the program, I get Runtime error 217. The Event Viewer Error and Information messages follow:

Error Message from Windows 7 Event Viewer

Faulting application name: IDimager.exe, version: 5.0.6.8, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf
Exception code: 0x0eedfade
Fault offset: 0x0000b727
Faulting process id: 0x153c
Faulting application start time: 0x01cb13260f30c28d
Faulting application path: C:\Program Files (x86)\IDimager Products\IDimager\IDimager.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 4dde561a-7f19-11df-940b-00221576694a

Information Message from Windows 7 Event Viewer
Fault bucket 1918837260, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IDimager.exe
P2: 5.0.6.8
P3: 2a425e19
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdbdf
P7: 0eedfade
P8: 0000b727
P9:
P10:

Attached files:
C:\Users\Donald PC2\AppData\Local\Temp\WER3D8A.tmp.WERInternalMetadata.xml

The program installs and operates satisfactorily on a separate 32-bit Windows 7 machine.

Appreciate any help. Thanks.


My System SpecsSystem Spec
.
25 Jun 2010   #2
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

hi general09, welcome to the forums , a runtime error occurs when a.dll file fails to get registered in the registry correctly have a read of this article How to Fix Runtime Error 217 the Easy Way and then download and install ccleaner CCleaner - Optimization and Cleaning - Free Download hope this helps you
My System SpecsSystem Spec
25 Jun 2010   #3
general09

Windows 7 Ultimate 64-bit
 
 
Runtime Errors

I am aware of the SEVERAL ways that runtime errors can occur. I have used jv16 Power Tools; ParetoLogic's PC Health; and Microsoft's sfc /scannow - none have solved my problem.
My System SpecsSystem Spec
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25 Jun 2010   #4
general09

Windows 7 Ultimate 64-bit
 
 
Runtime error

I have also ran REGSERVE, a top-rated registry cleaner but IDimager Pro still generates the Runtime Error 217.
My System SpecsSystem Spec
25 Jun 2010   #5
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by general09 View Post
I have also ran REGSERVE, a top-rated registry cleaner but IDimager Pro still generates the Runtime Error 217.
have you tried installing the prog in compatibility mode ?
My System SpecsSystem Spec
25 Jun 2010   #6
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

general09 , i think you have been given the best answer on Microsoft Answers , you would be better to follow their advice, im very sorry about that
My System SpecsSystem Spec
25 Jun 2010   #7
general09

Windows 7 Ultimate 64-bit
 
 
Runtime Error

I have now run CCleaner with the same result: Runtime Error 217 when attempting to start IDimager Pro. The program is compatible with Windows 7; it is running quite well on a different Windows 7 machine on my home network.
My System SpecsSystem Spec
25 Jun 2010   #8
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

general , i suspect you have tried to manually register the .dll file or downloaded the .dll file thats causing the problem, from elsewere incase it got corrupted on your pc ?
My System SpecsSystem Spec
25 Jun 2010   #9
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

general i have put in a request for more help from our more qualified members , so could i ask you to be patient for a little while longer
My System SpecsSystem Spec
25 Jun 2010   #10
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

general ,it has been suggested by Carltr6 that you uninstall the program using revo Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems then re installing and see what happens then
My System SpecsSystem Spec
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 IDimager Pro Version 5 - Runtime Error 217




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