Acer 1410 (No Audio Devices Are Installed)

Lemur,

I tried that, and the scan reported no integrity issues. Another other thoughts? This is driving me absolutely crazy.

Is there something I could try to mess with in the BIOS? I've looked at it before, but didn't see anywhere to access anything related to audio settings. At this point, I'm grasping at straws.

- Bryce

brycesenz said:

Lemur,

I tried that, and the scan reported no integrity issues. Another other thoughts? This is driving me absolutely crazy.

Is there something I could try to mess with in the BIOS? I've looked at it before, but didn't see anywhere to access anything related to audio settings. At this point, I'm grasping at straws.

- Bryce

Bryce, What's the screen size on the 1410?

The only thing in the BIOS you might see that's relative is something related to Azaila audio, which should be enabled.

Or AC97 audio.

Please post a link to the drivers you've been installing.

Ap

Aphelion,

The screen size is 11.6'', which should support Windows 7. Here is where I am getting my drivers:

Service & Support

From that link, you have to select Notebook->Aspire->AS1410 (11.6''). The driver I am working with is the latest Realtek audio driver for Windows 7 Ultimate x32 (v6.0.1.5869, 58.1 MB, Updated as of 2010/03/22).

I don't see any of the audio settings that you've mentioned in the BIOS. All I can see in my BIOS is very basic information, such as chip information, boot order, etc.

- Bryce

brycesenz said:

Aphelion,

The screen size is 11.6'', which should support Windows 7. Here is where I am getting my drivers:

Service & Support

From that link, you have to select Notebook->Aspire->AS1410 (11.6''). The driver I am working with is the latest Realtek audio driver for Windows 7 Ultimate x32 (v6.0.1.5869, 58.1 MB, Updated as of 2010/03/22).

I don't see any of the audio settings that you've mentioned in the BIOS. All I can see in my BIOS is very basic information, such as chip information, boot order, etc.

- Bryce

Try this, go to "Services" Make sure "Windows Audio" and "Windows Audio Endpoint Builder" are started.

Ap

Aphelion,

Yes, those services are enabled. I'm not sure if this is helpful in diagnosing the problem, but when I select "Troubleshoot sound problems" (from the menu on the speaker icon in the lower righthand corner of my computer), I get the following message:

"Problem found. Hardware changes may not have been detected"

Thoughts?

brycesenz said:

Aphelion,

Yes, those services are enabled. I'm not sure if this is helpful in diagnosing the problem, but when I select "Troubleshoot sound problems" (from the menu on the speaker icon in the lower righthand corner of my computer), I get the following message:

"Problem found. Hardware changes may not have been detected"

Thoughts?

Only confused ones...

Realtek

I'd go here and download the appropriate driver, there's a much better chance of these working as they are recent. Once you get to the driver page you can save time by downloading the appropriate 32 OR 64 bit driver... scroll down to the bottom of the drivers list, the Vista/Win7 drivers are in smaller 32 or 64 bit packages.

Ap

Also... see if there's any related solutions here.

Search The Knowledge Base


Scroll down, there are a couple of similar issues.

Ap

Aphelion,

Thanks for the additional suggestions, but the latest drivers from Realtek's site did not solve the problem.

I've checked out the Knowledge Base, but it's pretty much an echo of my situation - several posts in which the obvious solutions fix the problem for 80% of the users, while the remaining 20% (of which I am one) post their frustration with no remedy in sight.

At this point, I seriously don't even know what to do. This computer is less than a year old, the Restore points are seemingly worthless, and Acer has run out of suggestions.

Does anyone out there have any other suggestions? Could it be an issue with the sound card itself, and if so, how would I know for sure?

At the very least, are there others who are facing the same issue?