Sound error message in dxdiag


  1. DMP00114
    Posts : 1
    Windows 7 64-bit Home Premium
       New #1

    Sound error message in dxdiag


    Was having problems with a game and as part of the trouble shooting process, ran "dxdiag". As soon as I opened the diagnostic a window opened..error: problem getting extra sound info". I ran all the sound checks via the sound tabs in "dxdiag" and there were no problems with any of the checks.

    Was surprised at the message because I have no problems with the sound on my system. I checked Device Manager(no yellow !'s) for either the sound card or the HD audio device; I looked into the system information and both said OK.

    I have a Asus Xonar D2X soundcard with driver 7.12.8.1793 which is the latest one Asus has. I have DirectX 11 on my system with a couple of games I'm playing that loaded DirectX 9.0c.

    Can someone give some direction as to what should be done? I suppose it would be easier if there was an error message somewhere other then in "dxdiag", but there isn't. I am not good with configuring soundcards and some of the technical terms used to configure them so I do some help in that regard. Thanks.
    Last edited by DMP00114; 09 Jun 2011 at 15:00. Reason: typo
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  3. Airbot
    Posts : 18,404
    Windows 7 Ultimate x64 SP1
       New #2

    I have the same card, running the same driver version and I get that too.

    But I assumed it was a little glitch just from using CarvedInsides Uni drivers. I don't have any other problems in general as well. Being that I rarely ever pop open dxdiag, I just ignore it. lol

    May just be a little glitch with our card and those particular drivers, be it CI's modified ones, or the Asus default ones.
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