Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: No sound in Headphone/HD audio/HP pavilion

25 Nov 2010   #1
mirosoares

Windows 7 (64bits)
 
 
No sound in Headphone/HD audio/HP pavilion

Hi guys,
I can't have sound in my headphone in the notebook anymore.

I don't know what to do more! I spent the last whole two days reading about it and doing testings. I've seen also that there are at least 6 threats about it here in the forum. I read them all, but until now I couldn't get this fixed. I think generally is the same problem with some slightly different details.

I'm using windows 7 ultimate, 64x, and the basic information about my notebook is:
HP Pavilion dv9670em
Here is the HP website page with the drivers:
Software & Driver Downloads HP Pavilion dv9670em Notebook PC - HP Customer Care (United States - English)

So, to start its not a problem in the headphone and I think neither with the hardware device, since I have been using it normally a week ago. And all the times I had to format the computer I never had this issue.

Now I have formated my notebook as usually and used the same drivers as usually. And there is this problem. I have even reformated the laptop again 2 times just to be sure there was something wrong with the drivers.

The situation just after formating is:
- Playback device with: Speakers, Headphone (as default) and Realtek Digital output.
- The computer is mute. When put the Speakers as default, then the speakers work. But in both case, theres no sign when plugin or unplugin the headphone, in neither of the 2 inputs (my laptop has 3 holes: left is mic, center and right is headphone).

Then, I have installed what I think is the most recent driver for Realtek, (R2.54). Available in the fabricant website:
Realtek
And here (page in french):
Drivers Realtek Pilote High Definition Audio R2.16 WHQL

When I install the driver is even worse! Because then the Headphone disapear from the playback device list. And the speakers don't work anymore.

So, from now I have uninstalled the Realtek drivers and seems that windows install as generic HD audio driver, what leads to the first situation in the playback devices list (speakers, headphone and digital output).

I would think then that my hard has a problem, but since nothing happened and the problem appeared after formating I think shouldnt be it.

Please, guys, I would really appreciate if you could help me with it.

Best regards.
Miro Soares


My System SpecsSystem Spec
.
25 Nov 2010   #2
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

I have a similar issue with only USB headphones in my lappy! I have to go into control panel--> Sound and set the USB headphones as default each time I try to use them.

Are your headphones USB??? You didnt mention name or model of headphones...
My System SpecsSystem Spec
26 Nov 2010   #3
mirosoares

Windows 7 (64bits)
 
 

Hi Darryl,
Thanks for the reply.
Sorry, It's true that I forgot to mention: so, it's a jack input for both mic and headphone.
And by tha way, when I go to control panel > display device > and put the headphone as default it doesn't work, and even worse the speaker also doesn't work.
My System SpecsSystem Spec
.

26 Nov 2010   #4
Abhishek Ghosh

Windows 7 Ultimate 64 bit, Mac OS X 10.6
 
 

Click start > go to help and support > type "I can't hear any sound from my computer" > click the "I can't hear any sound from my computer" link > you will get a link "Click to open the Playing Audio troubleshooter." It will apply a patch and fix it.

And never auto update HP's sound driver via Windows "optional updates"
My System SpecsSystem Spec
26 Nov 2010   #5
mirosoares

Windows 7 (64bits)
 
 

Hi Abhishek,
Thanks for the reply with the tip. I've tried, but unfortunately the Audio troubleshooter couldn't identify any problem :-(
My System SpecsSystem Spec
27 Nov 2010   #6
mirosoares

Windows 7 (64bits)
 
 

So, just to let you guys to know. It has to be a problem with the hardware:
Two weeks ago I had a problem with the graphic card (for the second time, unfortunately very common problem in these HP Pavilion). Then I took the pc to repair. So, even though the "guy" didn't changes anything on it, I think there was something wrong. Yesterday I went to the guy again and he said he opened the pc and took the part with the jack to test and then put it again in the pc and it worked. Without changing anything. So, very strange, maybe a misconnection or something.
At least I'm very glad to have this fixed.
Thanks for the help anyway!
Best.
Miro
My System SpecsSystem Spec
27 Nov 2010   #7
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

If he got it to work at the shop, perhaps it is your headphones, or was he using yours?

Can you try a different set of headphones/earbuds? Or perhaps try a set of powered PC speakers in that to rule out the jack itself and possibly your headphones?

As for the drivers, it sucks that the "great" HP hasnt posted Win7 drivers for your laptop. So I'd start with the Vista drivers they have on their website, then reboot and perform a Windows Update to loacate any newer drivers.
My System SpecsSystem Spec
29 Nov 2010   #8
mirosoares

Windows 7 (64bits)
 
 

Hi,
Thanks for the reply.

No, the problem was not the headphone, I've try several diferent ones before. The thing is that the device was not able to identify when a headphone was plug in ou plug out. The only thing I know is that the guy did was open the pc and took the part with the jack to test and then put it again in the pc and it worked. Without changing anything.
Best regards.
My System SpecsSystem Spec
29 Nov 2010   #9
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Quote   Quote: Originally Posted by mirosoares View Post
Hi,
Thanks for the reply.

No, the problem was not the headphone, I've try several diferent ones before. The thing is that the device was not able to identify when a headphone was plug in ou plug out. The only thing I know is that the guy did was open the pc and took the part with the jack to test and then put it again in the pc and it worked. Without changing anything.
Best regards.
Taking the headphone jack out of a laptop to test it then put it back? I doubt he did that as you nearly have to disassemble most lappys to do this! I'd call him and ask him exactely what he did to test it? Sounds fishy to me...
My System SpecsSystem Spec
30 Nov 2010   #10
mirosoares

Windows 7 (64bits)
 
 

He actually had disassembled the whole laptop, as he dit when warming up the graphic card ship.
My System SpecsSystem Spec
Reply

 No sound in Headphone/HD audio/HP pavilion




Thread Tools




Similar help and support threads
Thread Forum
Audio coming from both Headphone and Speakers when headphone used!!
Hello Guys, had this problem while,tried many of the solutions to resolve and failed,finally reset the system to factory settings thinking things will be back to normal,but still it exists!!:cry: *Asus g74sx- windows 7 ultimate,Realtek Hd audio. Just saw the new Realtek Hd audio driver...
Sound & Audio
VIA HD Audio Deck - Front panel headphone device not producing sound
I built a custom desktop a couple of months ago. I have a Gigabyte Z77X-DH3 mobo inside an Antec Nine Hundred case. Gigabyte Z77X-DH3 Manual Nine Hundred Manual I'm not very sharp when it comes to computer audio, but here's what I'm looking at (I think...). The mobo has integrated audio...
Sound & Audio
Sound coming from both headphone & speaker but headphone is not detect
I have Lenovo 3000 Y410 laptop having Windows 7 Home Premium installed on it. Realtek HD Audio latest driver is installed. But from the last 3 days, when I connect headphone through laptop, following things happen : - 1) Headphone connected popup doesn't show up. 2) Mic of Headphone connected pop...
Sound & Audio
No sound from right headphone-hp pavilion dv6
Any headphones I plug in to either of the two ports, the right headphone doesnt work. i tried with different headphones none of them work ( new or old ones.) when i try plug the headphones on others pc and laptop,both right and left side is working fine external speakers work well. sound...
Sound & Audio
HP laptop no sound from speaker but there is sound through headphone
My wife HP Pavilion DV6175ea laptop running windows 7 ultimate 32 bits was fine with the sound until a month ago. Note that upgraded from vista since the windows 7 launch. From that date till now it as no sound from the speakers but it is ok from the headphones. Tried different audio drivers but...
Sound & Audio
HP laptop no sound from speaker but there is sound through headphone
I have hp dv1738od and have upgraded to Windows 7, previously Windows XP. Everything seem to be working ok except, for the sound. Window 7 automatically installed the driver, and said the sound card was working properly. But there was no sound through speaker. I removed the driver and reinstall...
Sound & Audio


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:54.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App