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Windows 7: Bluetooth headset pairs but won't connect, not avail as playback devic

28 Jan 2014   #11


I followed the instructions to download the driver. My original problem was that the drivers weren't installing. Once I got them to be installed, it would accept my bluetooth speaker, but it wouldn't play my audio to the speakers. I did see that after adding the driver I was able to right click then do advanced options. It showed me a spot where it said that If I want to have audio from the computer to play on the bluetooth headset to Connect. I hit Connect and nothing would happen. Then I uninstalled the Speaker then reinstalled it. This time I went through the orginal motion from when I first added the speaker. I added it with the code (0000) then it worked perfectly.
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29 Jan 2014   #12

Windows 7 HPrem 32 bit

I haven't registered for a forum in years, but the problems I was having with Bluetooth audio were so frustrating that by the time I solved them I thought it would be worth helping others, or trying to at least.

I fitted a new Wifi card into my Samsung Q300 (that's a story of its own...!) because the included one was a really toss version of 802.11n wireless that did a pathetic 72mbps. The new one is an Intel 7260, which does 802.11ac and has Bluetooth 4.0 (and 3.0, 2.1 etc).

After getting the Wifi up and running, I had Bluetooth working but unreliably. My bluetooth keyboard kept dropping out, and getting my Nokia BH-103 headset working was impossible. Windows would pair with the device but had no drivers for any of the services. I wanted to at least use it with Skype, and hopefully as a backup audio-out device as well (A2DP).

The first thing I had to do was to install the Intel Bluetooth 4.0 driver package over the top of the Microsoft Generic Bluetooth adapter. I know this is a bit out of the scope of this particular thread, but worth it for anyone who stumbles across it with the same setup as me. The generic MS stack doesn't support the audio profiles for this device and, from the frustrating accounts on other forums, the same is true for many other bluetooth headsets.

After this, I had the problem that the OP had on this thread. The audio devices appears in the Windows 7 "sound" dialog, but they were Disconnected. Right-clicking and clicking connect did absolutely nothing.

I had tried right-clicking on the device in the Bluetooth Devices dialog (in control panel) and ticking all the Services box on the services tab. Still nothing. Skype hadn't yet seen the device either. As others on the thread have tried to explain to those still thinking the problem is with pairing or drivers: The device is paired and drivers are installed. It just won't "connect" according to Windows.

The solution is to double click the device, and in the "operations" section of the device dialog, click "Listen to Music" (or whatever the feature is that you want to use). You then see a "connecting to bluetooth service" message, and after a few seconds you should be able to select the device as an audio-out.

I hope this solved the issue for some people.
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26 Feb 2014   #13

Windows 7 Professional 64bit
I bow to you

This problem was driving me nuts. Your solution worked perfectly. My CSR bluetooth was working and pairing but no services other than OBEX push. Now it's all good. Thanks man!
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27 Feb 2014   #14

Windows 7 HPrem 32 bit

Great - pleased to have been able to help!
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11 Apr 2014   #15

Windows 7 64 bit

I have Windows 7 64 bit and an HP Pavilion laptop. The Bluetooth adaptor is working. I have
some Bluetooth speakers and headphones that I use with the PC. When the PC is on and the PC speakers are providing sound, I can connect to my Bluetooth devices thru the adaptor and use the device(s) as long as the window is open. If I close the window, the PC severs the connection.

Solution? Turn on the Bluetooth speaker/mouse/headphones/whatever and let it stay in pairing mode.
Turn on the PC and when the PC boots up it will connect to the Bluetooth device and make it the default until I shut down the PC or disconnect the device. Problem solved -- the device stays connected.

Hope this helps everyone.
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14 Jun 2014   #16

win 7 Pro x64
Sparkle B570 headset connects but signal breaks up

Has anyone had any real success with bluetooth headsets using win7 x64?

After much effort, and a Chinglish instruction manual, I managed to get Sparkle B570 headset to work. However, it only works for a short time before signal starts to break up and then nothing! This is not battery related; more like a timing issue between signal process and signal transmit or some such thing?
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06 Aug 2014   #17

Windows 7 Enterprise Edition 32-bit (School Laptop)

Quote   Quote: Originally Posted by YourLocalGP View Post
The solution is to double click the device, and in the "operations" section of the device dialog, click "Listen to Music" (or whatever the feature is that you want to use). You then see a "connecting to bluetooth service" message, and after a few seconds you should be able to select the device as an audio-out.

I hope this solved the issue for some people.
I have gotten to the stage here, but I still have an issue, I click "Listen to Music" and it does nothing. I don't know if it's because of my privileges on my laptop (school laptop) or if there's something else going on
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07 Aug 2014   #18

win 7 64b
needing help

i am having the same issues here with connected the bluetooth speaker

not sure if they are paired in the first place as i can see it in the devices but not sure if that means the device has paired with it

but when i go into sounds i can see the device is there but i cannot connect it or set it as defaults

hope the picture comes up for you to see what i mean

also i have another picture where it shows the services on device but when i click listen to music nothing happens the screen just stays the same

Attached Thumbnails
Bluetooth headset pairs but won't connect, not avail as playback devic-listen.png  
Attached Images
Bluetooth headset pairs but won't connect, not avail as playback devic-bluetooth.png 
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27 Sep 2014   #19

Windows 7 Professional

I also do not often join boards and I had this trouble with my Vaio/Oontz (BT speakers) and struggled for a couple days. So here's my contribution for posterity.

My speakers connected flawlessly with my droid but they would not connect to my Vaio laptop (Win7 Prof) I could get them to pair up, I could see the speakers in my devices, I received no error when the drivers installed. BUT the speakers would not show up in my playback devices. I went through a ton of forums, tried tinkering around with different settings and finally just tried going to Sony's page and installing the update drivers for my Vaio model. I deleted the oontz from my devices. Restarted.Repaired the oontz. FINALLY got a new option when right clicking on the oontz in the Control Panel/Hardware and Sound/Devices and Printers- BLUETOOTH OPERATIONS. Clicked that new bolded option, clicked "Listen to Music". . . .and finally it stopped spilling out of my tinny laptop speakers.

Not sure if it will help anyone- but you might try downloading the newest versions of BT drivers for your laptop model through it's company's webpage. Cheers.
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03 Oct 2014   #20
Onder Duman

Windows 7 Ultimate x64


When you go to your DEVICE MANAGER, On unrecognized bluetooth device Right click PROPERTIES > DETAILS > PROPERTY "choose HARDWARE IDs" and you will see what to search for on GOOGLE.

BTHENUM\{453994d5-d58b-96f9-6616-b37f586ba2ec} on google.

As seen here ;

And depending on your computer you have to download it from your COMPUTERs manufacturer.
For HP 2740P (which is mine)

An then go to DEVICES and PRINTERS.


on the screen that pops up "Logitech X100" choose CONNECT

Now you can choose X100 as your default AUDIO DEVICE

Have fun ...
My System SpecsSystem Spec

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