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Windows 7: Bluetooth headset pairs but won't connect, not avail as playback devic

06 May 2017   #51

Windows 7 Ultimate 64-bit SP1
Solution for HP Pavilion laptop and cheap BT devices

Holy crappola. You would think that in this day and age something like this should not even be an issue. Unfortunately with the pace of technology and planned obsolescence, no support tech will help with these kinds of issues beyond a few years of age of your hardware.
So it's left to us and gems like sevenforums to aid us flabbergasted and exasperated self-help users.

So after reading numerous sites and posts about several issues (which have been solved by sevenforums on more than one occasion), I've decided to bring my 2 cents to the party.

These issues started for me when purchasing a cheap BT mouse and headset. Now you might say straight away served me right for buying cheap junk, and in some cases you might be right. But mostly it works and I have more cash at the end of the day.

The BT mouse did not work on my laptop (HP Pavilion Dv7-6c50ei) but flawlessly on my smartphone. I've tried a lot including dongles all to no avail. I gave up and resigned to using the mouse on my tablet. A waste. Then I thought I'd be clever and buy some BT headphones for all my devices including the laptop. Same story. Many hours and failed attempts left me with yet another useless device.

After reading all these posts and trying with no luck, and one on some random site I forget, I saw a single post mentioning the Toshiba Bluetooth Stack software. I thought I had tried everything else so thought why not. Even though it is not meant for my HW specifically. I have an Intel® Centrino® Wireless-N 1030 adapter with all the correct drivers from Intel directly. The installed HW actually shows as Generic Bluetooth Adapter even with the friggin Intel drivers. So as usual with no hope left I installed the Toshiba package.

...start the Toshiba SW.


Few things are more satisfying or soul lifting than seeing something you had given up on actually work. Huzzah! Sweet sounds emanating from the headphones!

After picking up my jaw from the floor and reveling in the sheer joy of glorious music, I had a moment of crazy thinking; What if I try that nice, shiny useless BT mouse I bought a while ago. Naaah. Must be a stroke of luck I got this to work, what are the odds.
I should probably go out and play poker or lottery.
Yes, indeed it worked.

So, with one install I fixed 2 issues that have taken me at least a day altogether of searching, installing, wiping, re-installing, crying, begging, bargaining, cursing and resignation.

Your results may vary. May contain nuts. I tried everything on this thread and others and the last was this package.

Granted, some of the other advice given here may have prepped my system to let this SW work, but I doubt it.

So if you have lost all hope, given your soul to curse the mighty demon microsoft and the HW makers, and still are determined to make your device work, you can try....Toshiba Bluetooth Stack!

Really, with the ability of software to do literally anything we want, we still have to suffer at the hands of the makers of inferior SW. But, then they won't make billions off of us, will they.

Thanks SevenForums and all members still willing to assist an aging OS

<rant ends>


My System SpecsSystem Spec
26 Jun 2017   #52

Windows 7 Ultimate x64
Just another working solution

My problem was along these mentioned, my bluetooth speaker actually connected, .................and disconnected again. I spent lot of cups of coffe over this, tried all various broadcomm, Widcomm, toshibas, Intel driver got me stuck in loop of installing 'bluetooth peripheral device over and over. System restore.
Anyway, bought new bluetooth thumb and noticed after all sucesfully installed, when rightclicking upon BT icon, there's 'allow connection' huh? it wasn't there before. And that was the breaking point.

If your device connects, your sounds go mute, it appears to play something and then disconnect in like 15sec, try this:

- turn on BT device
- let BT sacn,discover, and add into your devices and printers,
- notice quick bt icon popup mentioning 'device trying to connect'
- right click BT icon > allow device to connect
- installation wizzard should inform you that device was added succesfully.
- sounds > set default device > Done!

I was sort of stuck part way in the unfinished installation, overlooking the need to actually allow it trough. Time for a victory coffe.

update - BT range too short, curse steel reinforced concrete walls :/ Time for increasing the range with external antenna.
My System SpecsSystem Spec
28 Aug 2017   #53

Windows 7 Enterprise x64
update driver

I had the same problem described in the initial post. it was very frustrating, i gave up many times, then It was solved basically by re-installing the driver.

I have a dell laptop. so I went on dell website the drivers section, I downloaded DellSystemDetect that detects which Dell model I had(latitude). Then I went on "Drivers and downloads"
Bluetooth headset pairs but won't connect, not avail as playback devic-driverpage1.png

Then I downloaded the Intel BT driver
Bluetooth headset pairs but won't connect, not avail as playback devic-driverpage2.png

I double-clicked on it and then clicked "extract", and launched the "Intel Bluetooth.msi"
Bluetooth headset pairs but won't connect, not avail as playback devic-driverpage3.png

Click "repair" then next ... Once the driver installed, restart your computer as it asks you to.

After you restart, pair up you BT headset. then go to "Devices and Printers" double-click on your device and click "Listen to music"
Bluetooth headset pairs but won't connect, not avail as playback devic-driverpage4.png

Then right-click on the "Sound" icon to select your headset as the default playback device.

My System SpecsSystem Spec

06 Sep 2017   #54

Windows 7 x64

Hello abduwin7,

I literally registered to this forum only to thank you. I've been fighting with parrying my JBL's for over 2 hours without any success. After implementing you solution everything worked like a charm. Great job mate!
My System SpecsSystem Spec
14 Sep 2017   #55

windows 7 64bit

hi everyone, if anyone is having problems with sound on the Bluetooth speaker i think i may have found a solution to the problem. I have a black-web mini Bluetooth speaker and it had no problems and paired to my laptop without any issues, but then when i used Netflix or other movie websites, the audio would play on my default speakers...and after many tries i finally found a way to overcome this problem...i would also like to mention that i cant guarantee to you that this will work but just follow these steps and see if it works...

1) Go to your control panel and click hardware and sound.

2) After clicking hardware and sound, click on manage audio devices.

3) Then what you want to do is, to right click on your default audio device and disable it.

Once you disable it, your speakers may work without any problems...thank you, peace.
My System SpecsSystem Spec
10 Nov 2018   #56

working -> better than before

HP Bluetooth stack semi working (looses sound after 2 meters), even after upgrading to latest Intel drivers.

used proprietary IVT bluesoleil. Now the signal seems to be much better. No lag and connection is instantaneous

Update: Nah I was using the normal audio. The "advanced audio" has still the cracking after 3m distance from the laptop.

Costs 27USD

HP Elite folio 9470m
My System SpecsSystem Spec
27 Dec 2018   #57

Win7 Ultimate x64 SP1
Are your drivers installed for the services needed?

After many hours of fiddling around with different drivers from different manufacturers as suggested by everyone, I started looking around at my Bluetooth device and what I noticed is while the driver was installed for the device, the driver isn't being installed for the service. It's worth a second look at your device's properties.

[Bluetooth Device]'s properties > Hardware Tab > Device Functions

Double-click each service and make sure that under Device Status it says working properly and not "No drivers are installed for this device." like mine were. From there it's as simple as pointing device driver update to where all your BT drivers are.
My System SpecsSystem Spec
12 Jan 2019   #58

Windows 7 x64

Hi guys, I finally got my JBL flip 4 to connect to my desktop running Windows 7 Ultimate x64 after hours of desperation and trying all the methods. Here I will list what Ive done:
- Install the correct Bluetooth driver for your Bluetooth adapter, make sure you use the right manufacturer driver, in my case was Intel.
- Devices and Printers --> Bluetooth devices ---> "add a device". Choose the BT device to connect, after it install the profile/services from the BT device with green tick and "ready to use", the device should be added successfully.
- Go to device manager, "Action" tab --> "scan for hardware change". See if there is any bluetooth service that has its driver not installed by windows, right click and try automatic install it. The one that not install should be stand-out with exclamation mark or something in Device Manager, unfortunately I didnt get the photo of that one. Its called Bluetooth Audio or something very similar.
- After that single driver get installed successfully, you can connect to the device by clicking "listen to music" option. (it will show a green tick saying "Bluetooth connection established"
- Now you can go to Sounds to set default to your Bluetooth device (now it will up properly).
My System SpecsSystem Spec
28 Dec 2019   #59

Windows 7 x64

Greetings, Abduwin7 and PabelekPL.

I made an account so that others can know that this FRICKING works.

Just so others know this EXACTLY what I did.

Same ol' story of hours of shite. Uninstalling. Summoning. Searching. Formatting. Asking for forgiveness. Reading. Etc.

I stumble across this thread.

I find my service tag, and enter it into my laptop's support site. (Mine being Dell.)

I find the bluetooth driver, and download it. I'm extremely skeptical and about to give up.

I start up the driver, going through the install wizard. I feel a faint bit of hope as I restart my computer for possibly the hundredth time.

I go to the bluetooth icon and click on it. Then I click on "add device".

I pair my true wireless bluetooth earbuds and this when I feel terrible dread. "It's gonna happen again. It's not gonna work. I should just go to sleep already."




(Apologies to the rest of you for shouting.I'm just very excited and happy.)
My System SpecsSystem Spec
05 Jan 2020   #60

Windows 7 Ultimate 64 bit

HI guys, I am trying my best to connect a BT headset here to my computer. It's an external BT dongle, and it detects the device fine(in this case, aftershokz) but I can't get any audio through it. If I click "Listen to Music" nothing happens. I already checked all the services for the device, which were Headset, Remote Control, Audio Sink, and HandsFree Telephony. In the sound option in the control panel, there are two Bluetooth options, "Bluetooth Headphones" and "Bluetooth Headset" but both are marked as Disconnected. Is there some additional step I need to use in order for this to work? I've tried this with two different BT radios, one is a Cambridge Silicon Radio and the other was a generic.
My System SpecsSystem Spec

 Bluetooth headset pairs but won't connect, not avail as playback devic

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