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Windows 7: ASUS Laptop Windows 7 Audio Issue (Distorted/Crackling) Please Help

24 Feb 2011   #1

Microsoft Windows Home Premium 64bit
ASUS Laptop Windows 7 Audio Issue (Distorted/Crackling) Please Help

Hi, please forgive me if I don't explain much very well, I'm not a very tech savvy person but this problem has driven me mad. I have tried to search around for help but I can't get the right answers, it's always for a different model of ASUS or some different sound device for Windows 7 - I just don't know how to solve this issue.

About a month or so ago, my laptop started producing these very annoying, screeching sounds in one side of my headphones. I thought nothing of it but then later, when I would play a song or a video, whether it was internet based or from my computer, I would hear crackling/popping sounds from my headphones while it played, increasing in intensity as I put the volume up. Even if the volume was done, the popping would be very loud and wouldn't go away unless I muted the speakers. The problem is NOT my headphones because I tried listening with different sets and all had the same problem.

It's not just the jack either I think because when I take the headphones out, the problem persists and the audio is laggy and distorted. Sometimes, the audio will lag so badly I can't make it out and pop so much and sometime it even just goes berserk, sounds like a bad television hum but much louder and like an annoying buzz until it goes back to popping and crackling.

The nasty problem occurs with both speakers and headphones and it's just very annoying. I can't listen to music without hearing this annoying popping, crackling, screeching, buzz noises. And it's not just when I play music either. It's when I do -anything- on my computer. Eventually, the noise will stop if I don't do ANYTHING. But as soon as I click something, say, I run my internet application, the sounds will reappear. I don't know why this is.

As I've mentioned, I've tried looking for help but I don't understand anything or the problem does not apply to me / my model of laptop.

I have an ASUS running Microsoft Windows 7 Home Premium
System Manufacturer: ASUSTeK Computer Inc
System Model: K50IJ
System Type: x64-based PC

I don't know how to check the sound card name or anything like that but under system information, it says the sound device is named VIA High Definition Audio.

The last time I tried to do a driver update for my audio drivers, it said everything was up to date and did not do anything. Disabling, uninstalling, re-enabling, reinstalling drivers did not do anything to help. But what do I know?

I would love any help I can get from someone who can explain this stuff to me so I'm sorry if I test your patience with my limited knowledge of technology...I'm just really sick and tired of this problem.

Thank you to anyone who can help me.

My System SpecsSystem Spec
24 Feb 2011   #2

Windows 7 Ultimate 64 bit

Try downloading and installing the latest sound driver.

ASUSTeK Computer Inc. - Notebooks - ASUS K50IJ

Click on link, go to download tab and enter OS info. Then select Audio driver.
My System SpecsSystem Spec
24 Feb 2011   #3

Microsoft Windows Home Premium 64bit

No, that doesn't work. Keeps telling me it's an up to date driver. I already stated this.

The last time I tried to do a driver update for my audio drivers, it said everything was up to date and did not do anything. Disabling, uninstalling, re-enabling, reinstalling drivers did not do anything to help.
=/ Please don't repeat things that I've already tried.
My System SpecsSystem Spec

25 Feb 2011   #4

Microsoft Windows Home Premium 64bit

The problem has intensified - the sound is now much worse and laggy and it sounds absolutely awful. I don't know what to do. I tried disabling/enabling things as The DPS Latency checker suggested but nothing worked -everything made it worse. If I disable my sound driver, it'll cut sound off altogether. I'm at a loss and I'm very stressed.

The first screen is when I'm not doing anything. Second is when I have device manager window open and playing a youtube video.

Also, I hear a loud audible pop/crack from the laptop itself when the lag/issues start.

Attached Images
ASUS Laptop Windows 7 Audio Issue (Distorted/Crackling) Please Help-1.png ASUS Laptop Windows 7 Audio Issue (Distorted/Crackling) Please Help-2.png 
My System SpecsSystem Spec
27 Mar 2011   #5

Microsoft Windows Home Premium 64bit

Can't anyone help? >: Am I just going to have to sell the damn laptop? I don't know what to do at all.
My System SpecsSystem Spec
20 Feb 2013   #6

Windows 7 Home Premium 64bit

2 years late....BUT

I've got the same BestBuy Asus K50IJ

I usually listen to the music on dedicated MP3 player so only few days ago I've noticed distinct buzz in my headphones. Right channel was OK , but the Left one was unbearable! Some sort of screechy/white noise/Morse code, lol, annoying as hell. And it even seemed to follow the mouse pointer/scrolling in browser. Bizarre!

I thought the comp components or jack was damaged!

Finally in desperation I got rid of VIA HD Audio driver. altogether.
And replaced it with a generic Audio Codec from Realtek

All buzzing stopped in both channels. The sound is clear a whistle.
My System SpecsSystem Spec
21 Apr 2015   #7

windows 8.1 64bits

you have to uninstall the driver software and install again with the latest sound driver
My System SpecsSystem Spec

 ASUS Laptop Windows 7 Audio Issue (Distorted/Crackling) Please Help

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