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Windows 7: No sound from internet, but have system sounds

23 Sep 2011   #1
KenY7744

Windows 7 Enterprise Edition 32-bit
 
 
No sound from internet, but have system sounds

I'm working on a rebuild of an old Dell. I disabled the onboard sound, and installed several different PCI sound cards. The system is not my main system, but a spare. It's a 32-bit processor, but has Win7 Pro 64 OS.

The onboard sound adapter is so old, I could not get 64-bit drivers from Dell, so I disabled it and bought a couple of PCI sound cards. The drivers installed properly, but I can not get sound from internet, such as YouTube, Pandora no matter which sound adapter is used. This is true in either FireFox or IE9.

But I **DO** get sound from system events such as opening or closing Windows, beeps, errors, etc. **AND** I can play MP3 files from my HD through WMP.

I have downloaded the latest Flash player from Adobe, but I'm not sure if it was 32-bit or 64-bit Flash Player. Would this matter?

Any help would be greatly appreciated.


My System SpecsSystem Spec
.
23 Sep 2011   #2
chrisf8657

Win7 64-bit Ultimate
 
 

There is no possible way you can install a 64-bit OS onto a 32-bit Processor. It won't work. Period. End of Story.
Either you have a 64-bit processor, or your confused as to which version of Windows 7 you have.

Goto Control Panel -> System. Under "System Type" it will say either 32-bit or 64-bit OS.

Try some of these first:
http://support.mozilla.com/en-US/kb/...20in%20Firefox

Do me a favor in Firefox too - goto Tools -> Addons -> Plugins.
Tell me if Flash is listed in there and what it says.
My System SpecsSystem Spec
24 Sep 2011   #3
KenY7744

Windows 7 Enterprise Edition 32-bit
 
 
No sound from internet, but have system sounds

Are you sure about that? Because it's a 7-year-old DELL (pretty sure that preceeds 64-bit processors), and it does have a 32-bit processor (Pentium 2.6GHz) and the system properties screen does show that it's a 64-bit OS.

So... not confused.

And almost everything does work except the sound from internet sites.

So, I take exception to "no possible way" and "period, end of story." It may be your experience that you can't do this, but other's experiences may be different.

I will explore the link you gave me.

Thanks,
Ken
My System SpecsSystem Spec
.

26 Sep 2011   #4
chrisf8657

Win7 64-bit Ultimate
 
 

Ken,

If you are going to tell me I don't know what I am doing when I do, ESPECIALLY when I am, ask someone else on another forum. If it says you are running a 64-bit OS, it is a 64-bit processor. PERIOD.

First off, it's a 64-bit processor, you can run 32-bit programs too on a 64-bit processor. You CANNOT run 64-bit on a 32-bit processor.....if I didnt make that clear... Your getting ahead of yourself for someone who has 18+ years of experience.

See these:

http://windows.microsoft.com/en-US/w...sked-questions

http://answers.yahoo.com/question/in...1194723AAryjtX

Download this and run it:
CPUID - System & hardware benchmark, monitoring, reporting

I want to know the processor name. I GUARANTEE it has 64-bit.

If you still don't want to believe me, wait for someone else or like I said post somewhere else.
I will not argue any more.
My System SpecsSystem Spec
26 Sep 2011   #5
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

32-bit versus 64-bit processors

So what do you need to run a 64-bit version of Windows? That’s no mystery either. You need a computer with a 64-bit processor (also called an x64 processor, or CPU).

Source: Taking the mystery out of 64-bit Windows

End of argument.
My System SpecsSystem Spec
26 Sep 2011   #6
chrisf8657

Win7 64-bit Ultimate
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
32-bit versus 64-bit processors

So what do you need to run a 64-bit version of Windows? Thatís no mystery either. You need a computer with a 64-bit processor (also called an x64 processor, or CPU).

Source: Taking the mystery out of 64-bit Windows

End of argument.
Thank you seavixen32, this is what I have been telling him...
My System SpecsSystem Spec
26 Sep 2011   #7
KenY7744

Windows 7 Enterprise Edition 32-bit
 
 
RE: No sound from internet, but have system sounds

OK. I am humbled. I stand corrected and apologize for the attitude. (I was acting on information given by someone else who claims to have installed a 64 bit version of Win7 on a 32 bit machine, and apparently he does not know as much as he claims to know.)

I have attached a screen shot of the system properties of this machine. As is evident from the screen shot, it does indeed have 64 bit Win7, and the processor is a Pentium D CPU 2.8Ghz, which is apparentlyly enough like a 64 bit CPU that you can install the 64 bit Win7 OS. I thought the system was old enough to preceed the use of 64 bit processors. Apparently I was wrong, and I apologize and I'm willing to learn something new.

But this gets back to the original question of why we can't get sound from websites like Pandora and YouTube.

But we can still get sound from ITunes or WMP to play MP3s, DVDs and CDs play audio, and system sounds are fine, such as starting and closing Win7, beeps, Skype startup and quit, plugging in USB devices, etc.

We have done the following to try to remedy this situation:

Disabled the onboard sound card (because Dell said there were not any 64 bit drivers available after we gave them the Service Tag number) and installed two different PCI sound cards, a Diamond and a Rocketfish 5.1. Even reinstalled the drivers a few different times.

Backgraded from IE9 to IE8.

Uninstalled FireFox V6 and reinstalled it.

Uninstalled and reinstalled Flash Player 10.3 and Shockwave (several times).

After all this, still no sound from YouTube and Pandora.

What else is left to try?

Thanks for any help given.

Ken


Attached Files
File Type: docx System Properties Screen Shot (2).docx (35.3 KB, 35 views)
My System SpecsSystem Spec
26 Sep 2011   #8
Sardonicus

Windows 7 Home Premium 64 bit
 
 

What does the Firefox Plugin Container look like in the Windows Volume mixer?
Does it appear when playing a video on Youtube and is the volume slider turned up?
No sound from internet, but have system sounds-capture.jpg


My System SpecsSystem Spec
26 Sep 2011   #9
Corazon

Windows 7 Professional SP1 32-bit
 
 

Two things:

1. Couldn't you just re-enable the onboard sound and see if Windows can find 64-bit drivers on its own? I wouldn't trust Dell to just make the assumption that no 64-bit drivers are available, "period." I'd want to see that for myself.

2. Actually, PCI cards will generally have better sound quality, so let's stick with that. But, why have two of them installed? Why not just one? Are both soundcards actually connected to any speakers/headphones, or just one of them? I just can't help but wonder if sound from your browser/Flash player is coming out through the other card...
My System SpecsSystem Spec
27 Sep 2011   #10
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

It might be worth having a look in the BIOS and seeing what's going on there.
My System SpecsSystem Spec
Reply

 No sound from internet, but have system sounds




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