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Windows 7: SB0460 Not Working on Dell T5400 With Windows 7 64

15 Nov 2011   #1

Windows 7 64 bit
SB0460 Not Working on Dell T5400 With Windows 7 64

I have a Dell Precision T5400 workstation that was recently upgraded to Windows 7 64. Since the upgrade, I'm unable to use my audio card. I've downloaded and installed the latest drivers from Creative several times. No matter what I do, the device won't become available and I get a "Code 39" message in properties for the device in the device manager.

Here's a list of things I've tried:
  • I've uninstalled and swept out all creative drivers and re-installed. No luck.
  • I've done the same and removed, rebooted, shut down, re-installed the card and installed the drivers. No luck.
  • I've tried running the installers in different compatibility modes. No luck.
  • I've check the registry entries for upper and lower bound entries in case this issue was similar to the occasional missing CD/DVD problem that's fixed by this registry hack. No luck.
  • I've lowered available memory to 2 Gigs as greater than 4 Gigs has been reported as a problem for SB cards in the past. No luck.
  • Dell support had nothing.
  • Dell doesn't provide Windows 7 drivers for this card or for the onboard sound card, for that matter.
There's plenty of talk in the threads about "Daniel K" drivers, but all the links are dead ends.

I've read through the Sound Blaster sticky thread and tried everything I could and some extra things to boot.

Am I missing something?

OS Name Microsoft Windows 7 Enterprise
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Precision WorkStation T5400
System Type x64-based PC
Processor Intel(R) Xeon(R) CPU E5410 @ 2.33GHz, 2327 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A09, 5/23/2011
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"

My System SpecsSystem Spec
15 Nov 2011   #2

Windows 10 64 bit

When you installed Win 7, did you install the Intel motherboard chipset drivers? If not, that could be why you are getting the code 39 and it won't install. Here is the Dell downloads and chipset drivers for this model. These are for Vista 64 bit as Dell does not officially support Windows 7, but the Vista drivers work OK on Win7.

Click Me
My System SpecsSystem Spec
21 Nov 2011   #3

Windows 7 64 bit
No luck with chipset drivers

I tried downloading the Vista64 chipset drivers from Dell recommended for my workstation early on. It didn't help.
My System SpecsSystem Spec

22 Nov 2011   #4

Windows 10 64 bit

About the only thing left is the Win 7 64 bit install. It may take another complete, clean, install.
My System SpecsSystem Spec
22 Nov 2011   #5

Windows 7 64 bit

That's what I thought. I've tried several different audio cards. Two other Creatives and an ASUS. Same story for all of them. Re-installing windows will be a major deal on this workstation.
My System SpecsSystem Spec
01 Dec 2011   #6

Windows 7 64 bit

The solution was, however, re-installing Windows. The workstation now loves all flavors of sound card. No problems.
My System SpecsSystem Spec
02 Dec 2011   #7

Windows 10 64 bit

Thanks for the feedback and it's working. Too bad it took the reinstall.
My System SpecsSystem Spec

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