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Windows 7: HP 2009m speakers not working

16 Jun 2012   #1
flowerygirl51

Windows 7 64bit
 
 
HP 2009m speakers not working

Ugh, I switched from Vista to 7 and now my built-in monitor speakers aren't working. I've tried drivers for the sound. I've tried reinstalling the monitor drivers. I have checked and rechecked that I'm plugged into the right jack, cables are connected, etc. They were working in Vista (still work if I boot into it), just not in 7.

I think the problem is the speakers just aren't even listed in playback devices. The HP support site is no help (leading me in circles).

Please help, I'm going a little batty.


My System SpecsSystem Spec
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17 Jun 2012   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums flowerygirl51. Try this:

Start> Control panel (Category view)> Hardware and sound> Sound> Right click a blank area and choose Show disabled devices

HP 2009m speakers not working-sound.jpg

See if the speakers are listed there.

A Guy


My System SpecsSystem Spec
18 Jun 2012   #3
flowerygirl51

Windows 7 64bit
 
 

Yes, disabled devices are showing. The speakers just aren't there. I keep scanning for hardware changes and there just seems to be no way to force windows to pick them up.
My System SpecsSystem Spec
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18 Jun 2012   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

If you have Realtek HD Audio, look at the 1st Answer on this thread:

no sound from pc, speakers are plugged in however not registering on - Microsoft Answers

If you don't, your system specs will help anyone trying to help you further

System Info - See Your System Specs

A Guy
My System SpecsSystem Spec
18 Jun 2012   #5
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

What kind of connection does the monitor speakers have? Is that connection fully seated on both ends - from the monitor to the back of the PC. I know on my old HP 19 inch monitor it has a 3.5mm speaker jack and for the speakers on the monitor to work I had to use the green 3.5mm cable. Again, it plugs into the back of PC.
My System SpecsSystem Spec
18 Jun 2012   #6
flowerygirl51

Windows 7 64bit
 
 

thanks, bassfisher, yes - the 3.5mm cable is properly connected to both the speaker and the back of the pc.

A Guy - that tool was really helpful. Helped me see that the computer was thinking my sound card was a manufactured by Microsoft. I knew that wasn't right so I booted back into Vista and checked the properties there. I found out the sound card is by Via Technologies so now I'm grabbing drivers from there and hoping that works. I was assuming it was Realtek, should have checked first. :P
My System SpecsSystem Spec
18 Jun 2012   #7
flowerygirl51

Windows 7 64bit
 
 

Well, THAT's embarrassing. That was the problem - I have speakers again.

thanks for your help.
My System SpecsSystem Spec
18 Jun 2012   #8
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Well great, alls well...

The 1st thought was update drivers, but you said you had done that. Glad we could help, good job

A Guy
My System SpecsSystem Spec
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 HP 2009m speakers not working




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