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Windows 7: Skype Video Restarts During Call - Audio Is Uninterrupted

10 Jul 2012   #1
Muad Dib

XP Pro & Vista Home Premium (x86); Windows Ultimate 7600 x64 Retail
Skype Video Restarts During Call - Audio Is Uninterrupted

Trying to help my brother out here. The title says it all but here are the details.

During a Skpe Video call, with myself and others, his video will freeze, then the Skype video will close and restart. This will occur periodically (and frequently). When it happens HIS SKYPE AUDIO IS UNINTERRUPTED.

Now this was happening when he was running Vista. Rather than beat my brains out I upgraded him to Windows 7, which I was going to do anyway. Alas, the problem remains!

His setup (incomplete but I can get the rest...)

Windows 7 x64
HP Pavilion m9250f Quad
Logitech Video Camera (C210?)
Hauppauge Tuner
Onboard Realtek Audio

Not sure what to look for on this one to narrow the field of possibilities down. I suspect a conflict in resources (interrupts, etc) but it could be something else.

It is almost as if something is waking on schedule... "It's ALIVE!"

He has tried an uninstall of the Logitech webcam and Skype and a "clean" re-install per Logitech's guidelines. No luck.

Searched the internet. Lots of problems with Skype, et al, causing BSODs and/or system shutdowns, etc but could not find one where it was JUST the Skype video restarting while the audio remained connected and uninterrupted. But I might have missed something.

Any suggestions would be appreciated.


My System SpecsSystem Spec
11 Jul 2012   #2

Win7 Home Premium | Win8 RP x64


Good day.

Have you check this link about configuration Facts & FAQs: What are the Skype settings I should configure while being at CERN?

For this might help to sort out the video call.
My System SpecsSystem Spec
11 Jul 2012   #3
Muad Dib

XP Pro & Vista Home Premium (x86); Windows Ultimate 7600 x64 Retail

Thanks! I will be contacting him soon and we can try out a few things suggested by the link you priovided.
My System SpecsSystem Spec


 Skype Video Restarts During Call - Audio Is Uninterrupted

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