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Windows 7: conextant internal laptop soundcard problem

14 Sep 2012   #11

Windows 7 Ultimate 64bit

Here is the strange thing about my problem, the user above me (sorry didn't note your name before my reply) have you come across this?

strange audio problem part1 - YouTube part 1
Strange audio problem part2 - YouTube part 2

**sorry about the music and some background noise, i recorded it with a camera as i wasn't sure that the audio would still be captured or not if i used a screen capture**

The moment i make any changes, even change tabs in the windows or smart audio sound panel the sound goes back to normal but like the user above the time in which the sound is normal is decreased with each temporary fix

My System SpecsSystem Spec
15 Oct 2012   #12

Windows 7 64bit

I had to register to say I have this exact same problem. Through temporary fixes by either sleeping then waking the computer up, or more quickly just disabling the playback speakers then reenabling them, it works for 30 seconds to 5 minutes, but lessens with each fix it seems. The only permanent fix for me has been using my Turtle Beach headset, though I would think that any headphones would work.

I tried updating my drivers, I uninstalled the device and reinstalled it, and I even ended up formatting my computer, reinstalling Windows 7 and reinstalling all the factory drivers from the CDs they sent me originally with my laptop. My only conclusion is that its a hardware issue with the internal speakers themselves. Unfortunately, Im not willing to part with my laptop for 2-4 weeks while CyberPower fixes it, so I guess I'm just going to get used to the headphones unless someone has another possible solution?
My System SpecsSystem Spec
01 Nov 2012   #13

Windows 7 Ultimate 64 bit

Same issue as the OP. Just got done reinstalling the drivers from the driver disc. I even went looking for updated Conexant drivers but the ones I did find only 33% fixed the issue. Yes it would work, but at 5 second intervals it would cut in and out for approx. 1 second. And the built in microphone would cease to work. I am also posting here because this is the first time I have found someone with this SPECIFIC problem. And if anyone with this problem who is still watching figured out a fix on their own. Please, by all means, post it.

Same laptop MOBO as OP aswell.. Intel HM65 Chipset Mainboard
My System SpecsSystem Spec

02 Nov 2012   #14

Windows 7 Ultimate 64 bit

I have found 2 download sites that seem to have windows 7 Conexant Smart Audio Driver updates provided by GigaByte. The specific driver is for XP,VISTA,WIN7,WIN8/64bits on 2012/05/30 by Conexant, provided by GigaByte.
Link 1:Audio Device on High Definition Audio Bus Driver Download for XP,VISTA,WIN7,WIN8/64bits - GIGABYTE Q2532N

Link 2:Conexant SmartAudio HD Driver Download for 2K,XP,2K3,VISTA,WIN7,WIN8/32bits

The only issue is you have to sign up with the sites to download them. They are for the MOBO we all share. I would test them, but I need my college computer to continue to work, and I can't risk BSODs. So, I am requesting someone who shares our problem to test these driviers. Remember, you have to have the Intel HM65 Chipset Mainboard to have our specific Conexant Hardware. Someone test one of these and if they work, report the results ASAP.

Thank you.
My System SpecsSystem Spec
14 Nov 2012   #15

Windows 7 Ultimate 64 bit

I managed to test the new drivers, and they are in fact Windows 8 drivers. They ARE compatable with Windows 7, however, they do NOT fix the issue. The issue occurs just as if one did not upgrade their drivers. For troubleshooting I would search for errors with the Sound Panel. I say this because if simply swapping between the Playback and Recording tabs on the Sound Panel temporarily fixes the issue every time you swap, then one has to assume that it is in fact linked to the Sound Panel. I hope someone well versed in the inner workings of Windows Sound looks into this, because I'm at a loss here. I will not repeat the issue, because it has been stated and demonstrated in previous posts.
My System SpecsSystem Spec
29 May 2013   #16

Windows 7 Ultimate 64 bit

In my spare time, I've taken the liberties of aquiring the Hardware IDs for the sound card, if it help's your tech support center with this.


As listed within the driver.

And I realize I am bringing this back to life, but can I really be blamed for wanting the be able to use the hardware that I personally paid for?
Also I am displeased with the lack of interest in this issue that has persisted for almost, if not more, than 8 months.
My System SpecsSystem Spec
23 Mar 2014   #17

Windows 7

The problem is not the drives.
Simple test ---> Run ubuntu ---> Same problem.
My System SpecsSystem Spec

 conextant internal laptop soundcard problem

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