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Windows 7: Windows 7 X-Fi Fatality Pro W7 x64, losing sound after restart windows

18 Oct 2012   #1

Windows 7 Ultimate x64
Windows 7 X-Fi Fatality Pro W7 x64, losing sound after restart windows

hello I have a problem which does not happen often,the XF's are lost after rebooting Windows and it does not happen every time, ie occur alternately eg after 2 and sometimes 10 days...then i go to device manager sound and i have sb x-fi but at sound i havnt sound icon so i click right at sb x-fi icon at dm and uninstall...reboot windows..after rebooting sond install by sound card from motherboard is disabled at bios..

my pc : all latest drivers for all components nothing overclocked

Win 7 ultimate x64 sp1

Intel Core™ i5-2500K Processor

MB Asrock Fatal1ty P67 Professional B3

Corsair 8GB, 2x4GB, DDR3 cl8

Hard Drive:
SSD OCZ agility 3 60GB
Seagate 1,5 TB
Samsung F3 1TB
Transcend 250GB SATA, 2,5

Pioneer bd rom bdc 202

Video Card:
Gainward Geforce GTX 680

Sound card:
X-FI Xtreme Gamer Fatal1ty Pro

Corsair TX 750w v2

My System SpecsSystem Spec
18 Oct 2012   #2

Windows 10 64 bit

Since you have a separate sound card, do you have the Integrated (on the motherboard) audio disbled in the BIOS? If not, that can conflict with the sound card.

(I have a PC that I recently built using an ASRock Z77 Professional (Fatal1ty) motherboard. It's a "utility" PC and not my prime recording studio PC but works well. It has an i5 3550 CPU).
My System SpecsSystem Spec
18 Oct 2012   #3

Windows 7 Ultimate x64

i wrote "my sound card from motherboard is disabled at bios" this problem happen almost a year when i buy this pc..graphic card i change later
My System SpecsSystem Spec

18 Oct 2012   #4

Windows 10 64 bit

Do you have the latest Creative Xfi drivers? that would be the next step. As I mentioned originally drivers are usually the cause of these types of problems.

I assume this is your sound card and here is the driver downloads. The driver is relatively old (2010) so it may be the one you have. If it is the same, reinstall it anyway over the existing drivers. Usually, Creative issues more driver updates but for this model its just the older driver. Creative Worldwide Support > Sound Blaster X-Fi Titanium Fatal1ty Professional Series
My System SpecsSystem Spec
19 Oct 2012   #5

Windows 7 Ultimate x64

hy i have all latest updates btw my card is Creative Worldwide Support

Support > Select Your Product > X-Fi XtremeGamer Fatal1ty Pro Series > Download

not titanium

strange is it happening alternately not every day wtf
My System SpecsSystem Spec
19 Oct 2012   #6

Windows 10 64 bit

The link I posted has the identical driver as the link you posted. That is common with Creative, the driver can cover many different models.

I wonder if its some other device or something in Windows startup that is randomly causing the problem? The sound is on a shared Interrupt (IRQ) with another device. The other device is higher priority and thus can interrupt the sound. That is another area to look at, and see what the other device is.
My System SpecsSystem Spec
19 Oct 2012   #7

Windows 7 Ultimate x64

for now uninsall drivers and install new register my product will see now if happen,but i do that before and same problem maybe i m lucky :)

my start up:


CTxfihlp unknow CTXFIHLP.EXE is my sb x-fi,i notice wtf at irq 16 sb x-fi and irq 17 high definition audio controler is Nvidia from graphic card
My System SpecsSystem Spec
19 Oct 2012   #8
Microsoft MVP

Win 7 Ultimate x64

Sound dissapears on sytem startup (SSD related)

My Xtreme Music started doing the same thing about a month ago. Easiest solution I have seen so far without going back to onboard (sucks) or getting a new card, is to go into Device Manager and uninstall it from there and then scan for hardware changes to "re-install" the driver (also no restart required this way).
My System SpecsSystem Spec

 Windows 7 X-Fi Fatality Pro W7 x64, losing sound after restart windows

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