Audio not working on win7 ultimate x64?

  1. Posts : 9
    Windows 7 Ultimate x64

    Audio not working on win7 ultimate x64?

    So I have had windows 7 for a while and I was using my computer when it got and I must have overloaded it and it gave me a blue screen. My audio doesn't work and when I got to the playback devices its empty I have the boxes checked off to show all the devices but it shows absolutely nothing. I reinstalled the drivers, and got a new sound card but it still doesn't work. I can't do a system restore either because it didn't save one before the problem. I'm also wondering is it possible that a file/program is interfering with it?
      My Computer

  2. Posts : 544
    Windows 7 64bit

    Hi arcanehack,

    Please share the status of 'audio devices' in the 'Device Manager'. A screen shot of that page would be most useful.

    To access 'Device Manager' page, follow the steps listed below:
    Click 'Start' > In 'Search programs and files' text-box type 'devmgmt.msc' (without quotations) > Tap 'Enter'

    Also share the name/details of 'sound card' that you installed; would like to know about the drivers that you installed. (Did you install the drivers using an installation disk or a link on the internet)

    Do reply with the details; would be glad to assist.
      My Computer

  3. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter

    SIIG sound wave 7.1 PCI, I installed them from the internet and the disk (sorry didn't read the whole question)
    Attached Thumbnails Attached Thumbnails Audio not working on win7 ultimate x64?-capture.jpg   Audio not working on win7 ultimate x64?-capture-2.jpg  
    Last edited by arcanehack; 28 Dec 2012 at 17:27.
      My Computer

  4. Posts : 544
    Windows 7 64bit

    Hi arcanehack,

    There are '3 sound cards' listed in the 'Device Manager':
    - Integrated 'Realtek HD Audio'
    - C Media PCI
    - SIIG sound wave 7.1 PCI

    Please install the 'drivers' for SIIG audio card using the following link: Downloads
    - Enter the 'part number/product number' of your device to install the related driver
    - Remove the 'C Media PCI' adapter and check results

    Do reply with the results; would be glad to assist.
      My Computer

  5. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter

    Nope did not work, as soon as I installed it and restarted says it's corrupted or missing
      My Computer

  6. Posts : 592
    WIN7 Ultimate 64bit

    Download Auslogics Registry cleaner and install

    Uninstall all the soundcard drivers in control panel > Programs and Features

    Go to Computer Management > device manager > rt click on each yellowed item left and 'uninstall'

    Reboot pc after
    Go into bios and make sure any onboard sound is switched off.
    Let Win 7 refind any items

    After Win 7 screen is back up > run the registry cleaner
    Reboot pc

    Reinstall new soundcard drivers Win 7 64bit - if you have a choice (latest ones from manufacturer website preferably - not from disk)
      My Computer

  7. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter

    The cleaner said that there were no more errors but my sound still isn't working.
      My Computer

  8. Posts : 592
    WIN7 Ultimate 64bit

    Is the rest of your pc running properly?
    Is lead/optical plugged in ok?

    Did you follow thru my list - so onboard sound is now off?
    What highlight/yellowed drivers are there in device manager?

    You can try swapping souncard to another port in case there is a conflict (which is sometimes why they won't install)

    Can you stick your pc specs down pleeze
    esp exact motherboard name/serial ie deluxe etc and version (if you know)

    Malware deletes restore points
    Have you run thru two different virus checkers? Full scan
      My Computer

  9. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter

    All that is ok let me see if I can change some files to see if something is messing with it. If that doesn't work then I'm just gonna reinstall win7
      My Computer

  10. Posts : 544
    Windows 7 64bit

    Hi arcanehack,

    Thank you for the reply.

    You may also try to disable the 'discreet audio cards' in the BIOS; and enable on-board audio to see if that works. Also install the drivers for the on-board audio using the following link: Realtek

    Alternatively, you may access the 'drivers' from the 'computer manufacturer website' if it is an OEM product.

    Good luck.
      My Computer


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