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Windows 7: Sound issues after Realtek driver update

29 Apr 2013   #1
Paranormal Hyp

Windows 7 Home Premium 64bit
Sound issues after Realtek driver update

After installing a new sound driver from Dell yesterday, I can't play any sort of sounds in media players. System sounds are still working fine, as well as youtube etc. However, windows media player, VLC, quicktime and spotify cannot play sound files.


Web help button sends me here: Windows Media Player error C00D11B1 (None of it fixed the issue.)

Spotify says something about a missing audio driver.

Anyway, so I tried rebooting, rolling back the driver, installing an HD audio driver from realtek themselves. None of these things work.

When a system sound plays, the bar next to "speakers" goes up, but when playing music nothing shows.

I've also tried fiddling with the device settings in media player, to no avail.

Anyway, any help would be greatly appreciated! :)

My System SpecsSystem Spec
29 Apr 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Lets see if I could get you an updated driver . But first I need your serial number

To get the serial number enter this command

Open up a command prompt . Click on the button type CMD , right click and choose Run as administrator . Input the commands below

wmic bios get serialnumber
press <Enter>
My System SpecsSystem Spec
30 Apr 2013   #3

Windows 10 64 bit

Have you tried a System Restore, back to BEFORE doing the sound driver Update? If not, give that a shot.

There is also a special Alienware owners support section (Club) on the Dell community (users helping users as this forum).

Alienware Club - Dell Community
My System SpecsSystem Spec

30 Apr 2013   #4
Paranormal Hyp

Windows 7 Home Premium 64bit

I didn't really want to resort to one, but I did a system restore anyway. Fixed the issue as I expected. Thanks :)

Still a bit irritating that installing new drivers would screw stuff up like this, but no harm's been done so I don't really mind.

Thanks again.
My System SpecsSystem Spec
30 Apr 2013   #5

Windows 10 64 bit

One old adage to remember. "If it ain't broke don't fix it".
My System SpecsSystem Spec
07 May 2013   #6

Windows 7 Professional 64 bit

Did you both "Configure" and adjust Properties on the audio device post update? For me they usually reset to defaults with each install. This also could be affecting CODECS available to windows, depending on what Dell distributed in the update. If you're still game to keep trying, load up the new drivers again and then run the MS Fix It for audio playback and see what it comes back with.
My System SpecsSystem Spec
08 May 2013   #7

Win8/8.1,Win7-U64, Vista U64, uncounted Linux distor's

installing new drivers would screw stuff up like this,
Say it isn't so!

I think I have spent more time fighting driver issues than anything else.
My System SpecsSystem Spec
08 May 2013   #8

Windows 10 64 bit

I haven't found the MS "fixit" to really fix anything. Everytime I've tried it the problem was not fixed.
My System SpecsSystem Spec

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