Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Sound just completely disappears but Headphones work?

26 May 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Sound just completely disappears but Headphones work?

Hello, I am completely at a loss! Having tried everything from updating drivers, uninstalling soundcard rebooting and installing again and finally system restore. The problem is if the pc is left on for a while the sound will go. Speakers work fine. Here is my system sound spec:

Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/21/2010 04:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Please help, my pc is only 1 year old

My System SpecsSystem Spec
26 May 2013   #2

Windows 10 64 bit

The first thing I see is you have "High Definition Audio" device which suggests you just have the basic function Windows installed audio driver and not the correct RealTek audio driver from Gigabyte.

If this is the case, the first thing to do is install the Gigabyte provided sound driver, which is a full feature driver. The vendor's driver is the preferred sound driver. This may not fix the problem, but its a needed start.

GIGABYTE - Motherboard - Socket AM3+ - GA-M68MT-S2 (rev. 3.1)
My System SpecsSystem Spec
26 May 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

OK Thanks, I think that it is a DVD Player issue, the test tone feature cuts out which suggests dodgy connection, will keep you informed.
My System SpecsSystem Spec

26 May 2013   #4

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

Steve, when you say sound card, what card are you referring to?

That video card has HDMI sound [referred to as: High Definition Audio Device], but it's not a sound card replacement, you have to get it from the audio on-board the motherboard, or have card in a PCI slot.

Your listed specs aren't showing an actual sound card.

And that driver as fireberd said is what is key, you have some form of ALC-8xx series made by Realtek, they seem to have a monopoly on on-board sound chips and in Windows 7 make sure from Playback devices the Realtek is selected, if it's not there the driver is absent. [right click volume icon in task tray and select playback devices] and check under Sound devices in Device Manager, all should be listed there.

Start | <in run box> put Realtek, if Realtek HD Audio Manager is in results you have previously installed the driver and that is the tool for main settings.
My System SpecsSystem Spec

 Sound just completely disappears but Headphones work?

Thread Tools

Similar help and support threads
Thread Forum
sound stopped working completely, headphones and speakers
Ok guys this problem happened last march/april ish and I tried a number of things at the time to fix the issue but with no luck. I just got done working out of state for the summer and did not have my pc with me so I'm trying to have another go at fixing the problem. Summary of the issue- no...
Sound & Audio
No sound via SB Audigy LS through amp. Headphones work fine.
I've connected up an amp using auxiliary to my PC using RCA to the OUT (green) port in the back of my soundcard (SB Audigy LS). I also have a pair of Corsair Vengeance wireless headphones connected via USB. And lastly I have a Logitech webcam with built in microphone connected via USB. I'm...
Sound & Audio
Sound in my headphones half work after just getting them.
Just got a pair of Fatal1ty Gamin Headsets and after waking up the next day half the headphones on each side work only hear sound in the back. I looked in my Audio Settings and everything looked normal and Drivers were updated like my computer told me it was. Help i dont know what to do.
Sound & Audio
Sound won't work form Speakers but works in headphones
Hi everyone, I have Sony Vaio CW26. Yesterday Sound stopped working from Speaker, it's still working from headphones. I tried to restore the system but the farther point I found was done 3 hours ago...... anyway, I found out too that the USB port ( which is next to the audio output) is not...
Sound & Audio
HP620 No sound from speakers only headphones work
HP620 laptop running windows 7 32bit Home Premium Plugged in headphones for an hour. When I removed them the laptop speakers no longer function. Checked volume and mute. Checked playback device area and laptop speakers are enabled and indicated as functioning. Only headphones work. Deleted...
Sound & Audio

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:52.
Twitter Facebook