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Windows 7: Mute Speakers when Headphones are connected

08 Jun 2013   #11
Yaron

Windows 7 Ultimate x32
 
 

Thank you so much! You have been very kind.

I'll check the connector later and keep you updated.


My System SpecsSystem Spec
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08 Jun 2013   #12
Yaron

Windows 7 Ultimate x32
 
 

Iíve checked the connector and, as far as I can tell, everything seems to be in the right place.

Thank you.
My System SpecsSystem Spec
09 Jun 2013   #13
fireberd

Windows 10 64 bit
 
 

As the standard (default) option is to mute the speakers (connected to the Green speaker jack on the rear) when a headphone is plugged in, either there is a problem with the front panel headphone jack or cabling to the motherboard audio jack, or there is a hardware problem with the sound chip on the motherboard.

However, to completely rule out drivers and motherboard software, download two things. First, the Intel motherboard chipset drivers, from the Intel downloads. The chipset drivers, among other things, identifies and sets up all the devices on the motherboard. Second, download the RealTek drivers direct from RealTek (these are generic drivers and not vendor specific) and give them a try. If the headphones do not cut off the speaker sound after this, its back to some type of hardware problem.

RealTek drivers http://www.realtek.com.tw/downloads/...&GetDown=false

Chipset Drivers https://downloadcenter.intel.com/Det...adType=Drivers

Install the chipset drivers first, then the RealTek drivers.
My System SpecsSystem Spec
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09 Jun 2013   #14
Yaron

Windows 7 Ultimate x32
 
 

Before installing the drivers, I’d like to mention 2 more specs I saw in my Realtek Info panel:

Audio Controller: HD Audio
Audio Codec: ALC662

Allow me to express again my appreciation and gratitude.
My System SpecsSystem Spec
09 Jun 2013   #15
fireberd

Windows 10 64 bit
 
 

The RealTek driver I linked is the correct one to try.
My System SpecsSystem Spec
09 Jun 2013   #16
Yaron

Windows 7 Ultimate x32
 
 

I’ve installed both drivers. Alas, no change.
Maybe I should take the computer to a technician.

Anyway, thank you again. I really appreciate your kind help.
My System SpecsSystem Spec
10 Jun 2013   #17
fireberd

Windows 10 64 bit
 
 

I guess a tech is the next step to figure out what is going on.
My System SpecsSystem Spec
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 Mute Speakers when Headphones are connected




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