Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Steam causes problems in Windows Audio Service

08 Aug 2013   #1

Windows 7 Home Premium 64 bit
Steam causes problems in Windows Audio Service


Audio output on my laptop functions normally most of the time. However, often when I play a game on Steam when I *finish* playing and close the game, I discover that the audio is no longer functioning. Other games have no soundtrack and windows media player tells me it's unable to play mp3 files.

Oddly, system sounds - mouse clicks and the like - still seem to work.

I have discovered that restarting the Windows Audio and Windows Audio Endpoint Build services seems to fix this problem for most applications. But not for Steam - any games run through Steam continue to either be silent or to error with sound-based issues.

I've got some sort of Realtek High Definition Audio sound card, but I'm not certain what model. As best I can tell I have the latest drivers - the "update drivers" button in Windows Sound manager is grayed out.

The apparent inconsistency of this behaviour has got me stumped and it's getting tiresome having to reboot every time I want to play a game. Any ideas gratefully received.

My System SpecsSystem Spec
10 Aug 2013   #2

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

Realtek is the standard motherboard sound chip manufacturer.

Visit for an updated driver for your specific laptop.

Make note in the specifications what chipset it is, something like Realtek ALC-8xx or similar.

cpu-z, msinfo32.exe and speccy did not give this specific detail in plain view when I looked, I know what mine is though. [apps used to provide system details]

Otherwise, I would look at Steam forums, you can't be the only one among millions to have this issue.

Steam's own generic online support didn't give me an answer, I looked.
My System SpecsSystem Spec
12 Aug 2013   #3

Windows 7 Home Premium 64 bit

Thanks for the suggestion. I updated the drivers but, annoyingly, I now have no speaker sound at all. Oddly, headphones plugged in still function fine. But the on-board speakers (it's a laptop) do not.

Any suggestions on how to restore my sound output, ideally with the updated drivers in place, deeply welcomed.
My System SpecsSystem Spec


 Steam causes problems in Windows Audio Service

Thread Tools

Similar help and support threads
Thread Forum
Windows Audio Service won't start
I have read and tried all the solutions that i can find on this issue. I have contacted Microsoft for a possible solution but they want to charge me and i know there is a free fix. So my hope is that someone out there knows what it is. The issue i am having is i currently have an icon in my...
Sound & Audio
Windows Audio service is not running.
I've been having some audio trouble with my Dell Vostro desktop for a month or so. It says audio service not running. If I Turn on dependent services it will shut off when I try to use sound. What I've Tried System Restore (Won't restore) Turning on all dependent services Replacing...
Sound & Audio
Windows Audio service stops itself.
Recently the Windows Audio service keeps randomly stopping itself until its reached its second failure then stays stopped until i restart it myself. I am almost certain this started after i installed the Windows Updates on the 14/05 that i have print screened. What should i do first try a...
Sound & Audio
audio service not working, dependency service does not exist...
hi can anyone help? i have a medion akoya laptop running windows 7 64 bit i have no audio. if i click troubleshoot problems it says the audio service is not running it says the windows audio and endpoint builder arent working if i go into services, windows audio is set to automatic but its...
Sound & Audio
Windows Audio Service not working
This is like my third brush with this problem this week. The first two times I just jiggled the volume control knob and that fixed it. This time I got stuck at the Welcome Screen for over 5 minutes while logging in before I did a hard reboot to Safe Mode With Networking. I found a little X on my...
Hardware & Devices
No Audio service / problems with Graphics card
Hi, first post here, hope this is the correct place to ask. I wanted to upgrade to Windows 7 Home premium, and decided to do a complete new Clean instal on a brand new Samsung HD. Installation went well , but then got message 'Bad Driver' and The Audio service is not running' Managed to open...
Sound & Audio

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:39.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App