Sound went away

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  1. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #21

    After talking with the ASUS tech he suggested I RMA the board. He felt the sound controller had failed. They will send a replacement board and upon receipt I send them my board. The good news about that is I have Ver 1.0 of the board I will probably get Rev 2.0 or the newest Rev 3.0. There are probably not many Ver 1.0 boards left since it's around two and a half, three years old. Glad it has the 5 year warranty.

    I was looking at getting the newer version Sabretooth anyway. I really like this mobo.
      My Computer


  2. Posts : 1,261
    Windows 7 Professional X64
       #22

    Hope it works out.

    Too bad you had to RMA the board - what a pain!
      My Computer


  3. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #23

    Actually it's not that much of an isssue. They ship me a board, I install it then ship mine back to them. Pretty easy, no down time other than the board swap and not having audio in the interim.
      My Computer


  4. Posts : 1,261
    Windows 7 Professional X64
       #24

    Asus is a good company.

    I thought you would have to send them the board and then wait for replacement.

    No down time this way and hopefully your problem is solved.
      My Computer


  5. Posts : 14,606
    Microsoft Windows 7 Home Premium 64-bit 7600
       #25

    i recently lost sound when i updated to 8.1 and after a while of trying i found a troubleshooter , it said it found nothing ,but afterwards my sound worked again ,so
    the link is in step 2 of this page.

    No sound in Windows - Microsoft Windows Help
      My Computer


  6. Posts : 4,566
    Windows 10 Pro
       #26

    I have the ASUS SABERTOOTH 990FX/GEN3 R2.0and I sometimes had problems with the audio. I found out that the way I had it connected to my surround sound system was causing problems. My speaker settings were set to 50 on the pc and 30 on the receiver. I had to increase the volume to 90 on my pc just to get my receiver and speakers to receive the audio. It was very bizarre.

    Its been working fine ever since though, so I am not concerned about it.

    Just thought I would share.

    Asus is a great company, I only had to call them once about something, and it was just to report a bug I had found. They actually took the time to research the issue and release a bios update. I was very pleased they actually listed to me and fixed what was a very minor issue. Basically event viewer was reporting that the system did not shut down properly when the computer was put to sleep. Causing windows 7 to think something was wrong when nothing was. It was a minor issue, (as everything still worked as it should) but its nice they took the time to look into it and fix it.
      My Computer


  7. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #27

    PSCO2007 said:
    Asus is a good company.

    I thought you would have to send them the board and then wait for replacement.

    No down time this way and hopefully your problem is solved.
    I leave a CC voucher with them. If the defective board isn't returned to them within a specified time they charge your card for the replacement unit.
      My Computer


  8. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #28

    andrew129260 said:
    I have the ASUS SABERTOOTH 990FX/GEN3 R2.0and I sometimes had problems with the audio. I found out that the way I had it connected to my surround sound system was causing problems. My speaker settings were set to 50 on the pc and 30 on the receiver. I had to increase the volume to 90 on my pc just to get my receiver and speakers to receive the audio. It was very bizarre.

    Its been working fine ever since though, so I am not concerned about it.

    Just thought I would share.

    Asus is a great company, I only had to call them once about something, and it was just to report a bug I had found. They actually took the time to research the issue and release a bios update. I was very pleased they actually listed to me and fixed what was a very minor issue. Basically event viewer was reporting that the system did not shut down properly when the computer was put to sleep. Causing windows 7 to think something was wrong when nothing was. It was a minor issue, (as everything still worked as it should) but its nice they took the time to look into it and fix it.
    I don't run through a receiver. My audio runs straight from the motherboard rear connectors to the speaker system. The only volume controls are on the primary speaker which controls the overall sound level and the software output control. Both can be set to 100 and still nothing.

    Yes, ASUS is great. No hesitation to RMA the board. I have a few ASUS products and they are all very good. I especially love my 3D monitor VG278H and I also have a SL101 Slider tablet that is also very nice.
      My Computer


 
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