Sound went away

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  1. Posts : 1,261
    Windows 7 Professional X64
       #11

    jpk said:
    Tried that. Nothing. Re-installed realtek and made it default. Nothing. Very unusual. I consider my self reasonably computer savvy and this one has me stumped. Also, I can plug headphones into the front panel output on my desktop and the software recognizes that I've plugged in headphones. No sound through headphone either. According to the test, I have audio, meter moves and showns sound, just nothing from speakers or headphones. Could it be something with the motherboard? I will re check any sound related connectors on the mobo.
    I think the only thing left is your Sound Blaster card has failed.
    Do you have another card you can install?
    Or can you test the card in another comp?

    One other thought - uninstall sound card, reboot and let it reinstall.

    Can you also try another set of speakers, or try your speakers in another comp?
    Last edited by PSCO2007; 19 Oct 2013 at 21:05.
      My Computer


  2. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #12

    I don't have a sound card installed. I'm using the onboard sound on the mobo. I do have a SB card but I can't install it because I'm running my SLI setup and a video card is blocking the PCI slot that I could put it in. The mobo is an ASUS Sabretooth so it has a 5 year warranty. Maybe I can RMA it. It is just so unusual for just the sound to crap out.
      My Computer


  3. Posts : 1,261
    Windows 7 Professional X64
       #13

    Sorry I couldn't help.
    Before you RMA the board, contact mfr. and see if a BIOS update might solve the problem.

    ASUSTeK Computer Inc. -Support- Call Us
      My Computer


  4. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #14

    I know there's a newer bios available. Never updated it because everything was working ok. Will try that later today. Thanks for your help.
      My Computer


  5. Posts : 1,261
    Windows 7 Professional X64
       #15

    Good luck - let us know if it works out.
      My Computer


  6. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #16

    I tried to use the ASUS software to auto install the new bios. It didn't seem to work. I let it run for about 10 minutes and it seemed to be in a loop. Will do a straight download and manual install later today.
      My Computer


  7. Posts : 1,261
    Windows 7 Professional X64
       #17

    BIOS updates can be tricky.

    I would call ASUS and let them guide you through it.

    I did that and it solved a problem for me.
      My Computer


  8. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #18

    I've updated BIOS' before, they can be a little nerve racking to update. Never had one fail yet though. I will take your advice and call ASUS and let them help, couldn't hurt. It's been several years since I've done it.
      My Computer


  9. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #19

    I called ASUS...several times today. They suggested reset CMOS, done. No affect. Called again, they suggest I remove all Nvidia drivers, no affect. I'm assuming because they have not suggested I install the latest BIOS they feel that is not the problem. They at first believed it was a drive conflict but now when I plug in just the green audio plug on the motherboard I get a severe hum through the speakers. The tech said it might be a bad cap on the board. The Sabretooth has a 5 year warranty so I'm good if I need to RMA it. It's only two years old.
      My Computer


  10. Posts : 1,261
    Windows 7 Professional X64
       #20

    I still think it is a BIOS issue.

    I would call again and request a walk-through on a BIOS update.

    If that still fails, then an RMA would be your last option.

    Sorry 'bout that.
      My Computer


 
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