ASIO drivers only available in Windows 7 Safe Mode


  1. hugoazevedo
    Posts : 2
    Windows 7 Home Premium 64bit
       New #1

    ASIO drivers only available in Windows 7 Safe Mode


    Hi, there!

    I have a Windows 7 Home Premium 64bit Dell XPS17 (L702X) laptop which I have used for the last 2 years for music recording. However, for the last few days, no audio recording software has been able to detect the ASIO drivers for the audio interface I use (MOTU UltraLite mk3 Hybrid), or any other ASIO driver for that matter.

    The laptop produces normal windows sounds and the windows media player plays any mp3 I ask it to play, but the programs that require the use of ASIO drivers (Cubase 5, Console 1.6, etc) cannot detect them. In their ASIO driver selection menu, all it shows is "ASIO Multimedia Driver" (I'm guessing it is windows basic/default driver), but none of the several ASIO drivers I have installed show anymore (MOTU ASIO Driver, ASIO4ALL, etc).I have tried re-installing the device specific ASIO drivers, but to no avail. I have also tried uninstalling all relevant pieces of software that have been installed since I last used it successfully.

    Also, I don't think that the problem is in the device specific drivers because when I start windows in Safe Mode, then the programs detect all the ASIO drivers. For this reason, I believe it must be some sort of Windows 7 service/driver that has got it self switched off/corrupted and is impeding the loading/starting of the ASIO drivers when it windows starts in normal mode.

    Can anyone please help and shed some light on this?
    Maybe on a way to check the health status of the relevant windows services/drivers?

    Many thanks in advance!
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  3. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #2

    I have a recording studio (Sonar X3).

    The ASIO4ALL can cause problems with other ASIO drivers. What do you have that installed for?

    What do you have listed in the Device Manager, Sounds section?
    Post a screenshot of that section.
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  4. hugoazevedo
    Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Hi, fireberd,

    Please find attached a photo of my Device Manager.

    Also, the ASIO4ALL is installed because of backup audio interface that I use and in a year of joint usage it has never given me problems, so it can't be that.

    Any suggestions?

    Thanks a lot in advance!
    Attached Thumbnails Attached Thumbnails ASIO drivers only available in Windows 7 Safe Mode-device-manager-sound.png  
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  6. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #4

    I mentioned the ASIO4ALL as its a 50/50 chance on whether it will work and/or cause problems. You are in the lucky 50% if you haven't had any problems. The recording forums are full of posts about ASIO4ALL problems.

    One thing I see, that has cause some problems is the NVIDIA Virtual Audio Device. Temporarily disable that in the Device Manager, then restart the PC and see what happens.
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