All new equipment and same old problem

ewpope · 11 Sep 2014

Many weeks ago I started having sound problems on my desktop system. All sound ( including DVD's) would occasionally stop completely, or sound like there was a short in the wires (off/on, off/on in a rapid-fire, staccato-like manner). Time passed, and the problem worsened. My desktop was getting a lot of age on it, and had several "issues," so I bought a shiny new HP desktop. After connecting everything, the problem was unchanged. So I thought "Aha! I must have a bad speaker and/or bad wires." So I bought a set of shiny new speakers from Radio Shack. Now I have all new equipment and the SAME old problem, except it's getting worse.
Any advice would be appreciated.

ICIT2LOL · 12 Sep 2014

Hello ewpope mate are you using the machine near any wifi equipment ie cordless phone or unlikely as it might sound a microwave oven?

What is the model of the new HP as well?

ewpope · 12 Sep 2014

No equipment other than desktop and printer. The HP is a Pavilion 500-281.

strollin · 12 Sep 2014

I would start to suspect you have some sort of incompatible software installed. That might be difficult to track down. Was there ever a point where the new machine worked well? If so, I would suspect any software that was installed after that point.

ewpope · 12 Sep 2014

The desktop is three weeks old. I immediately noticed that the problem was still with me.

fireberd · 12 Sep 2014

Do you have a headset you can try, in the front headphone jack? And, if it works OK there, plug the headset into the rear GREEN speaker jack and see what happens.

ewpope · 12 Sep 2014

The headset works in the front jack. It does not work in the rear speaker jack.

fireberd · 12 Sep 2014

Do you happen to have an HDMI cable attached to the PC?

Post a screen shot of the Sound Panel, Playback section. Mine is shown below.
https://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

ICIT2LOL · 12 Sep 2014

ewpope mate here are the drivers for that machine I would at least try the audio and perhaps the chipset but I would not be holding my breath.

It sounds like there might be something wrong with the board rear connection (jack) but in honesty again I wouldn't hold my breath.

Now going back to software have HP got any bloatware on that machine that involves audio?

Plus have you any add on software for audio?

An alternative might be to ask HP if there can be a dedicated sound card installed I use Asus Xonar DG's in my machines - cheap and a reasonably good user GUI for it when after effects and mixing.

fireberd · 13 Sep 2014

A three week old PC does not "need" a different sound card. According to the user they had the same problem with an old PC and bought the new one and same problem, even with new speakers. Not being there to see what is actually happening is hard to troubleshoot. The user reported the problem does not exist with the front headphone jack. As it is only 3 weeks old, I would suggest contacting the PC vendor, if there is a hardware problem only the PC vendor can get it fixed under warranty.