On restart there is sound again so fingers crossed! Until I've had it on and off a few times I'm unsure if fully solved though until I see if that high definition audio device automatically installs again which hopefully it won't.
I'll just wait to hear what to choose for the AMD installation and then I'll start to turn on and off a few times! Thank you
I read around and realised I needed to choose express so the AMD had installed now. I haven't checked if the audio is working with the HDMI cable yet though. But unfortunately the sound problem is still the same :-(. I shut down the laptop and on restart it automatically installed the high definition audio device and no sound. Shut it down again and the realtek was back and sound working again, so it seems its still going to do the every other time thing of installing this high defintion audio device automatically. Very grateful for any more tips!
Choose Express for the AMD install.
Doing what you found on another site, could negate what help I'm trying to give you.
OK sorry - I am really grateful for your help - so I've just tried to re-install the realtek again in the original way without disabling those 2 options I read about and even though I clicked yes still I get the error code I got the first time which is 0001 (and says install realtek HD audio driver failure!!)
Last edited by judymum; 15 Sep 2014 at 12:49.
I'm not sure what your status with the sound driver is now. I try to avoid suggesting a reinstall, but sometimes it takes that to get everything resolved. Reluctantly I'm going to suggest that with this.
HP has a video on doing a reinstall or "Recovery" as they call it. But, before you do the "Recovery" you need to back up any user data to some other media, such as a USB flash drive, CD/DVD's as user data will most likely be lost in the Recovery.
Compaq Presario CQ58-140SM Notebook PC | HP® Support=
OK thank you for your help and time. I think I'll just continue uninstalling the high definition audio device for now which then gives me sound on the next restart as I can't face doing the recovery and possibly losing everything on the laptop at the moment but will look at it at some point. Thanks again!
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