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Windows 7: Ive increased memory RAM from 1g to 4g but now have no sound, why?

10 Nov 2014   #11
Layback Bear

Windows 7 Pro. 64/SP-1

Of course their are a lot of things in that log that you don't understand. Their is a lot of things in those logs that I and many others don't understand. That is why we have experts that do understand.

Hundreds of thousands of members have posted such logs. They don't give any personal information.

I will ask one more time. Please complete that tutorial and post the logs.

My System SpecsSystem Spec
11 Nov 2014   #12

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

Bingo, here's a spec page:

msi ms-7301 (cuba) mainboard specs

That motherboard is max 2 gigs, you want 2 1 gig sticks instead.

I had a feeling..... I ran into this myself, previously VISTA gave it away, 2 gig max was common, 32-bit OS's can't handle more than 4 gigs EVER anyway, 32-bit is limited to it. (lots of pointless arguing about the limit really being 3.5 gigs, but that's not an amount you can buy, so anything over if the motherboard could handle 4, would just be wasted, anyway)

OP either remove 1 2gig stick and suffer with mono-channel or get 2 1gig sticks.

In this case it's a motherboard limitation, that trumps the OS/RAM amount.
My System SpecsSystem Spec
11 Nov 2014   #13
Layback Bear

Windows 7 Pro. 64/SP-1

A reminder:

The forum rules.

Windows 7 Help Forums - Forum Rules

# 4 applies here
My System SpecsSystem Spec

13 Nov 2014   #14

Microsoft Windows 7 Enterprise 32-bit 7601 Multiprocessor Free Service Pack 1

HI Layback Bear

Sorry for taking so lone to respond, My computer has been at work being looked at by my I.T. Man. He has run a report on my mother board and is of the opinion that it only support up to 2g of RAM!!! but if I remove one of the 2g and put an old 512m back in, the sound starts working again. I'm confused because if it only supported 2g when does the sound work when 2.5g is in the slots?

I have also been in the device manager settings and can't see any errors/exclamation marks against anything.
My System SpecsSystem Spec
13 Nov 2014   #15
Layback Bear

Windows 7 Pro. 64/SP-1

Until post #4 is completed and posted here I can't help.
My System SpecsSystem Spec
13 Nov 2014   #16

Microsoft Windows 7 Enterprise 32-bit 7601 Multiprocessor Free Service Pack 1

Hi Faladu,

I posted the above message before reading your post :-) . Clearly you and my IT guy have come to the same conclusion and my mother board don't support the 4g I have insert. What is meant by your comment about 1 2g stick with mono-channel? Would it harm my computer if I left the 4g in there and suffered without the sound as the computer is performing well with the 4g inserted(although it says its only using 2.9g of it)?
My System SpecsSystem Spec

 Ive increased memory RAM from 1g to 4g but now have no sound, why?

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