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Windows 7: Sound Blaster X-Fi USB, Entertainment Console Not Working

14 Jan 2015   #1

Win 7 64bit
Sound Blaster X-Fi USB, Entertainment Console Not Working

I'm currently having an installation issue with the Sound Blaster X-Fi External USB, after reinstalling Windows 7 OS. Before I reformatted and reinstalled Win 7, everything was working perfectly.

After I reinstalled Win 7, I downloaded all windows drivers and updates.

After all updates were installed, I used the CD that came with the sound card, and installed all components of the CD.

With everything installed, I opened up the Entertainment Console to test the individual speaker volume levels, but nothing works. The individual speaker volume levels donít work and the master volume level doesn't even work. When I conduct a channel test however, "Front Right, Front Left," will emit from the speakers, but that's about it.

With 5.1 setup selected in the Creative Entertainment Console, only the front two speakers are working.

The Windows Audio settings do seem to be working, but obviously this doesn't let me control the speaker levels, or anything else that the Creative Software has to offer.

I attempted to uninstall all the audio drivers, then download the latest driver from the Creative site, but received the message, "No Creative products have been detected."

Any suggestions?

My System SpecsSystem Spec
15 Jan 2015   #2

Windows 10 64 bit

Do you have the integrated audio (On the motherboard audio) disabled, preferably in the BIOS so there are no conflicts?

Also, if you have an Intel CPU based system, reinstall the Intel motherboard chipset drivers.

Please fill in the "My System Specs". Helps us to try and help you.
My System SpecsSystem Spec
16 Jan 2015   #3

Win 7 64bit

I have not disable the integrated audio via the BIOS. I didn't think this would be an issue given that I do not have the onboard audio selected, and no sound is coming from the laptop's speakers. I'm actually getting sound out of my receiver's speakers from the Sound Blaster X-Fi USB.

After reformatting and reinstalling Win 7, part of the updates I installed were the intel chipset drivers, along with any other Windows and ASUS updates.

Should have also mentioned that I'm using a digital optical cable for my audio receiver.

Appreciate you taking the time to help. Thanks.

Here are the specs for the ASUS laptop:
ASUS Republic of Gamers G51JX-A1

Screen Size15.6 inches Screen Resolution1920 x 1080 Max Screen Resolution1920 x 1080 pixels Processor2.8 GHz Intel Core i7 RAM6 GB DDR3 Memory Speed 1066 MHz Hard Drive500 GB Graphics CoprocessorNVIDIA GeForce GTS 360M Chipset BrandNVIDIA Expand
Other Technical Details

Brand NameAsus SeriesG51JX-A1 Item model numberG51JX-A1 Hardware PlatformPC Operating SystemWindows 7 Home Premium Item Weight7.3 pounds Item Dimensions L x W x H14.60 x 10.30 x 1.60 inches Color Blue Processor BrandIntel Processor Count4 Computer Memory TypeDDR3 SDRAM Hard Drive InterfaceSerial ATA Hard Drive Rotational Speed7200 RPM

My System SpecsSystem Spec

20 Jan 2015   #4

Win 7 64bit

There is no onboard audio setting in the BIOS.

(These are not actual screenshot, just examples of what setting screens are actually working)

To clarify, the audio settings from here are NOT working:

These settings in the Windows dialog box are working:

My System SpecsSystem Spec

 Sound Blaster X-Fi USB, Entertainment Console Not Working

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