PC sound problems. No system sounds, no audio.

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  1. Posts : 260
    Windows 7 Ultimate x64
       #11

    Shoju said:
    Yeah I found a thread (either on this forum or another Windows 7 help site) and followed the instructions to run SFC a couple of times and if nothing came of that (I still got some files can't be fixed message) then to download and run a Windows driver updater and a Window Hotfix package (both from Microsoft). Both to no avail.

    I can run the SFC again right now and give you the exact wording of the end result.
    Okay what you could try now is to load minimal drivers.

    Loading minimal drivers:

    1. Go to: Start > Type: msconfig.exe - Hit Enter
    2. Go to 'General'
    3. Select 'Normal Start-Up'
    4. Go to: 'Boot'
    5. Check 'Boot Log'
    6. Press Apply
    7. Restart the computer
    8. After restart go to C:\Windows\ntbtlog.txt < Upload this file onto this thread

    If at Step 3 and Normal Start-Up is already selected, ignore it and move onto Step 4.
      My Computer


  2. Posts : 20
    Windows 7 64 bit
    Thread Starter
       #12

    Okay, the SFC gave me the following messge:
    Windows Resource Protection found corrupt files but was unable to fix some of them.
    Details are included in the CBS.Log
    As a side note, I am unable to access the CBS.Log.

    I have attached the ntbtlog.txt file.
    PC sound problems.  No system sounds, no audio. Attached Files
      My Computer


  3. Posts : 260
    Windows 7 Ultimate x64
       #13

    Do you have any of Avira/Roxio Easy Media Creator/Microsoft Security Essentials installed by any chance?
      My Computer


  4. Posts : 20
    Windows 7 64 bit
    Thread Starter
       #14

    Yes. Avira, Roxio Easy CD & DVD Burning and MSE.
      My Computer


  5. Posts : 260
    Windows 7 Ultimate x64
       #15

    Shoju said:
    Yes. Avira, Roxio Easy CD & DVD Burning and MSE.
    They all need re-installing from scratch, according to the log you uploaded those were the 3 culprit applications in which their drivers were not loading on system start-up.

    After re-installing all 3, restart the PC and then upload the boot log again.

    Thanks
      My Computer


  6. Posts : 20
    Windows 7 64 bit
    Thread Starter
       #16

    Will it matter if I don't re-install Roxio? I don't really use it and I think that it has been sitting there for over a year pretty much untouched. If I don't need to re-install it I won't.
      My Computer


  7. Posts : 260
    Windows 7 Ultimate x64
       #17

    Shoju said:
    Will it matter if I don't re-install Roxio? I don't really use it and I think that it has been sitting there for over a year pretty much untouched. If I don't need to re-install it I won't.
    Just reinstall the other 2 then - hopefully Roxio isn't causing the problem.
      My Computer


  8. Posts : 20
    Windows 7 64 bit
    Thread Starter
       #18

    Okay, here is the new log file.
    PC sound problems.  No system sounds, no audio. Attached Files
      My Computer


  9. Posts : 260
    Windows 7 Ultimate x64
       #19

    Shoju said:
    Okay, here is the new log file.
    Well that has fixed your driver problems for one. Now back to your OP! Did this not affect the sound in any way? Is it still broken?
      My Computer


  10. Posts : 20
    Windows 7 64 bit
    Thread Starter
       #20

    MistUnleashed said:
    [Now back to your OP! Did this not affect the sound in any way? Is it still broken?
    Unfortunately nothing has changed. No system sounds, no audio, same error messages from Windows Media Player and sound tests. No errors from VLC, but no audio either.

    I appreciate your help with this, but I am sort of resigning myself to a weekend of a lot of data backups and a drive format along with a fresh install.
      My Computer


 
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