PC sound problems. No system sounds, no audio.

We'll do one more thing

Follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions

I know your problem is not BSOD related but still follow the instructions to use the DM Collector

Zip up the file, if it doesn't do it for you, then post it to this thread so I can take a look.

Thanks

Shoju said:

Okay, here is the zip file.

I've noticed a problem straight away. You have 4x Anti-Virus Software installed on your PC, there is a high chance that they are conflicting in some way. Please remove Avira, Spybot and McAfee and leave MSE.

After this run a full scan using Malwarebytes: https://www.malwarebytes.org/

Post screenshots of any viruses found - Also remove the viruses from the system.

I will report back when i've gone through the rest of what you have uploaded.

Shoju said:

Okay, McAfee, Avira and Spybot are gone and the Malwarebytes scan is running.

Thanks, post up the results when it completes.

Shoju said:

Okay, the results of the scan were:

Thanks, now follow these steps:

1. Go to: Device Manager
2. Find your on-board soundcard driver
3. Uninstall it
4. Restart PC

This will see if the generic windows drivers are working.

Shoju said:

I still have MWB open. I didn't want to touch anything until you posted. Should I 'fix' the PUPs or just leave them for now?

Delete them if you can, else just 'Fix' them :)