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Windows 7: Asus Xonar D-Karax, no sound coming out

09 Jul 2015   #1

Windows 7 64bit
Asus Xonar D-Karax, no sound coming out

Dear Friends.

About 2 weeks ago, my motherboard sound had stopped working. I triedeverything to get it working again and had failed.

Therefore I decided to purchase a new Asus Xonar-D Karax PCIe sound card.

I installed the card as described in the instruction manual (with HD frontpanel audio plug connected to the card)

The problem I have is no sound is coming out of the card

Things I've tried to far:

1. Downloaded and installed latest drivers from Asus
2. Tried using another PCIe slot
3. Disabling HD Audio in the BIOS
4. Installing the original disc drivers.
5. Playing around with the settings on the Asus Audio ControlCentre.
6. Disabling the NVIDIA HD audio

The Asus Control Centre and the Volume control does show that sound is playing by the graphs moving, but no sound is reaching my speakers.

1. I am using 2 x 2.0 channel pc speakers to make it easier to work with.
2. Both sets of speakers work on my phone (tested).

OS Windows 7 64bit CPU Intel i7 3770k Motherboard Asus Maximus V EXtreme Memory Corsair 1600mhz 4 x 8GB Graphics Card(s) MSI N460GTX OC Cyclone 1GB Monitor(s) DisplaysAsus MX279HHard Drives Primary: OCZ 3 120GB PSUVantec iON2CaseThermaltake MK1

Attached Images
Asus Xonar D-Karax, no sound coming out-11.jpg Asus Xonar D-Karax, no sound coming out-10.jpg 
My System SpecsSystem Spec
09 Jul 2015   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome Dhirendra mate I run the Xonar DG's in my desktops and have had no trouble at all and your problems smacks of either her the card or slot being bad. In particular I would have a close inspection of the joints around the output sockets on the board.

I am assuming you have reseated the card and made sure it is a snug fit? the other thing you could try is this.


Now as for the slots to clean themuse a strip of old credit card about 1/2 inch wide nip the corners off one end- preferably round them offhold a piece of thin lintfree cloth over the end dab on some form of alcohol - isopropyl alcohol (whatwe swab the skin with before an injection) is good and GENTLY swipe along the slots.

This can also be done for the GPUslot/s and also the contacts of the sticks or cards - not the stick but somelint free cloth of course. See my pic for the sick but please be very gentledoing it if you are in any doubt - please ask before doing it but I use thisall the time and have yet to damage anything.

Attached Images
Asus Xonar D-Karax, no sound coming out-stick-cleaner.png 
My System SpecsSystem Spec
09 Jul 2015   #3

Windows 7 64bit


Thank you for the welcome.

I've had 4 PCIe slots that have never been used prior to installing the sound card, I"ve tried all 4 slots and still there's no sound being pushed out from the sound card.
I tried wiping them gently with a fine sponge and some 70% alcohol that we use in theatre,
still not sound

In the below pictures, do my settings look correct?

I have this feeling that "Bluetooth peripheral device" is casing the problem - but I am not sure, ever since I've been having this sound problem, peripheral bluetooth device was either not installed or installed in boot-up, and it still sometimes does show in device manager that there are no drivers for it...
A couple of weeks ago tried to connect a Sinotec Bluetooth speaker to this PC via Bluetooth to play music, but I failed to get it to work so I just gave up... I'm hoping this didn't mess up the sound drivers, etc.

Attached Images
Asus Xonar D-Karax, no sound coming out-12.jpg Asus Xonar D-Karax, no sound coming out-13.jpg Asus Xonar D-Karax, no sound coming out-14.jpg Asus Xonar D-Karax, no sound coming out-15.jpg 
My System SpecsSystem Spec

10 Jul 2015   #4

Windows 7 64bit

Just an update as to what I tried this morning:

I connected a 6-pin PCIe power plug from the motherboard (this 6 pin plug supplies power directly to the PCIe lanes only) to the power supply. My thought was that the sound card wasn't receiving sufficient power.

But this didn't work ...
My System SpecsSystem Spec
10 Jul 2015   #5

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Look I missed it before but you say you have connected the card with thefront panel. (Nice board by the way my main desktop is an Asus P8Z77-V)

Now I don't remember having to do that with my Xonar DG's and usually thecard being inserted cuts out the onboard audio. Now I have to admit I don'tuse the front panel and phones very infrequently..

The front panel if I remember right I connected to the HD output on theboard (there should be two one = HD and the other AC97) Yours can be seen in this document
see my pics so again connecting to the Xonar seems unnecessary

So my thought is to disconnect that front panel and if you need phones usethem from the card - tedious to keep doing I know but my sound system (LogitecZ506) and one other I use have phone jacks in them - it cuts out the system andI use the phones

Now the Blu tooth my board has a bolt on Blu tooth / wifi but I never use it and I cannot see why it should be affecting the audio to be honest

Just as a by the by I uninstalled all that Asus tweak crap that comes with the disk it id more problematical than it is worth. Also I found my local Asus service centre far more helpful than the global or "?local" support sites were it might be worth a word with them. That is because I bought a ROG laptop that took the usual support four months to try and help me and within an hour of me calling the service centre the issue was solved.

Attached Thumbnails
Asus Xonar D-Karax, no sound coming out-asus-1.png  
Attached Images
Asus Xonar D-Karax, no sound coming out-asus-2.png 
My System SpecsSystem Spec
11 Jul 2015   #6

Windows 7 64bit

Sorry, I meant the front panel header was connected directly to the sound card (tried ac97 and HD audio), and not to the motherboard since installation of the sound card.

Unfortunately, we don't have a Asus support in South Africa
My System SpecsSystem Spec
11 Jul 2015   #7

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Yes mate I knew you said that and why I asked the question as I could see why. So I can assume that the HD and AC don't work?? In that case maybe it needs the drivers for the board audio redoing and trying the front panel again.
My System SpecsSystem Spec

 Asus Xonar D-Karax, no sound coming out

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