Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows Media Player encountered a problem while playing the file

16 Jul 2015   #1

Windows 7 Home Premium 64bit
Windows Media Player encountered a problem while playing the file

A year ago, a random day, I suddenly started to face a problem with playing sound files:

This error message kept popping up when trying to play any type of sound file. (mp3, avi, m4a, you name it)
When trying it with another media player (VLC Media Player), no error appeared, but no sound either (just a blank screen and the play button doing nothing)
Playing video files (mp4, avi, flv, ...) did show the video, but no sound at all.
I tried numerous things like installing codec packs like K-Lite, with no positive results.
After some searching , I did find a "fix" by going into the settings of the Playback devices and checking disable all sound effects, however I think this isn't a significant fix and worse issues are behind this.
(I haven't actually thought about posting a thread about this the entire year )

I recently tried to find a better fix for this. The integrated Windows problem solvers does nothing productive in this situation. It never find any problems.
I did try to restore WMP settings to default, no difference either.

As far as I can remember, this issue arose a month or so after I updated my Realtek HD Audio drivers. That is why I blame that. I couldn't roll it back, but I managed to find the "stock" drivers for my PC model on the manufacturer's site (eMachines model ET1870; bought back in 2011), but that did not solve anything either.
Also, because of this I doubt if updating audio drivers is a very good idea... I think it destabilized my computer's audio system as my motherboard might not be 100% compatible with a later driver version. I could be completely wrong here and it'll be good if someone could prove me so :)

Thank you for your time and I'll appreciate any useful help!

My System SpecsSystem Spec
19 Jul 2015   #2

Windows 7 Ultimate x64 SP1

If it was a driver issue, you would have the issue as soon as you started the PC, not a month later. Create a manual System Restore point (System Restore) and update your drivers.

If it gets worse, roll back the drivers or restore the system with the manual restore point you just created. After all, You can still try to install even an older driver.
My System SpecsSystem Spec
30 Jul 2015   #3

Windows 7 Home Premium 64bit

I have updated the drivers to the latest version. Nothing became worse, but nothing became better either, still the same error message.
My System SpecsSystem Spec

03 Aug 2015   #4

Windows 7 Home Premium 64bit

It looks like it has been solved by upgrading to Windows 10... Strange, but relieving :) Hopefully it won't return.
My System SpecsSystem Spec

 Windows Media Player encountered a problem while playing the file

Thread Tools

Similar help and support threads
Thread Forum
Windows Media Player encountered a problem while playing the file
I posted this in the audio section, but I got no responses, I really need to fix it, Sorry if any mods get super pissed but I've run out of ideas. So I just started having this problem when I didn't have it yesterday, when I open a video that was working yesterday it just comes up with this...
Performance & Maintenance
Windows Media Player mp3's not playing more than one in row
Hi, I have a new problem arise recently. WMP has stopped playing multiple mp3s. version? uh, it says = 12.0.7601.19148 (2009) Usually, highlight a list, rtrn or click play and all plays . Now, however, first song plays fine, but WMP crashes whenever it tries to transition from first to...
Music, Pictures & Video
VLC and windows media player getting stuck while playing mp3 and avi's
Hi, I am using Windows 7 32 bit ultimate edition and I am facing an issue quite a long. That is while playing video files mostly avi's I have tried is getting stuck and stopped playing.After couple of seconds it is automatically resumed.This problem is there with both vlc and windows media...
Sound & Audio
Windows Media Player is playing slow.
My windows media player is playing very slow. The audio and video are not in sync for most videos. It takes forever for the video to skip during the short videos. This problem started about a month ago. My Norton virus protection stated that the player is using 65% CPU. I don't have a lot of...
Music, Pictures & Video
windows media player 11 only playing sound in...
windows media player is only playing sound in an mp4 video file, i tried the mp4 file on others and theres a picture but why aint there a picture in windows media player
Music, Pictures & Video

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:58.
Twitter Facebook Google+