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Windows 7: Mute Sound Icon Box suddenly flashing on desktop - can't turn off!

22 Jul 2015   #1

Vista Home Premium 64-bit
Mute Sound Icon Box suddenly flashing on desktop - can't turn off!


Can someone please help me figure out how to turn off the icon that suddenly started flashing randomly on the left side of my desktop? It is a box with a speaker with an "X" through it. It flashes vertically up and down the left side of my monitor.

My OS is: Windows 7 Home Premium 64-bit
Sound: Confused on this.
Speakers are: VIA High Definition Audio
Sound Card: AMD Catalyst Control
Under this Control Center, says "Audio" Default Audio Device

I was playing a game. Had it on "pause". Went back to it and hit resume with my mouse. Then this flashing mute sound box appeared.

I didn't hit any hot keys that I am aware of and the sound is still functional when I test it.

The Icon in my toolbar does not show "muted" and I have sound.

Did a System Restore. No change. This is extremely annoying.

I'm sure it's probably something simple, but I can't figure it out.

Thank you in advance for your help.


My System SpecsSystem Spec
23 Jul 2015   #2

Windows 10 64 bit

VIA is your regular PC sound. The AMD is ONLY for HDMI audio.

That must be something that a program, most likely the game, caused. Check the game for options.
My System SpecsSystem Spec
23 Jul 2015   #3

Vista Home Premium 64-bit

Thank you for the clarification.

I thought about the game causing it. I checked the game for options. It's a very simple game. Options are: Music On/Off, Sound FX On/Off, Full Screen On/Off

Turned all off and nothing happened. I rebooted with all Options "off". Still nothing happened.

I could try uninstalling the game?? The odd thing is, is that it is doing this whether the game is running or not.

I'm wondering if the game caused a glitch somewhere else? Or, I inadvertently hit something on the keyboard. I don't think I did.

Not sure what to do now. Any other thoughts?

Thanks again, in advance, for your help.
My System SpecsSystem Spec

23 Jul 2015   #4

Vista Home Premium 64-bit

OK - I went in and uninstalled the game. Then rebooted.

No change. Icon still flashing. It starts flashing during boot up and continues regardless of what game or program I am utilizing.

This is a Big Fish game and it does run through the Big Fish Game Manager. Could the Game Manager be causing this? Went in there as well and turned off sound options. The interesting thing is that regardless of whether that box is checked or not, the sound has now disappeared from the Game Manager. Should I uninstall that and reinstall it?

Thoughts please.

My System SpecsSystem Spec
24 Jul 2015   #5

Windows 10 64 bit

Can you post a screenshot of what you are seeing?

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
25 Jul 2015   #6

Vista Home Premium 64-bit

When I used "print screen", the Icon didn't show up in the image. Sooo, I actually had to take a photo of it to upload it. Hope this worked okay. The box is translucent.

I also tried resetting my monitor, thinking maybe that was the issue. No go.
Mute Sound Icon Box suddenly flashing on desktop - can't turn off!-icon-box-image.jpg

My System SpecsSystem Spec
25 Jul 2015   #7

Vista Home Premium 64-bit

Issue solved. After over a week of trying to troubleshoot this issue and then finally reaching out to you guys, I happened upon a thread for Samsung LED TV/Monitors this afternoon that described this exact thing. Although that thread didn't solve my problem, it led me to the answer. While messing around with the settings on the monitor described in the thread, I noticed the icon wasn't on the screen. As soon as I exited, it was back. Soooo, on a lark, I unplugged my Samsung monitor. It was as simple as that!! Icon has disappeared.

I'm really irked about this, not only because I wasted everyone's time here, but also because I was preparing to exercise my last option, which was to reimage my system!! Can you imagine if I had done that. I would have lost 2 months of upgrades for nothing! (shame on me for not imaging the system once a month, as I should). Still, it never crossed my mind that it was the monitor?? I never touched the frappin' monitor! I was really happy to find the "fix", but am still livid about this. Very stressful to me when something goes wrong with the system. Sorry, just needed to vent for a moment.

In any case, wanted to extend many thanks to Fireberd, who was helping me work through this issue.

As usual, everyone here has always been wonderful in helping myself and others. Truly appreciate it!

Posting the fix here in case anyone else runs across this bizaare occurrence.

Thank you again

My System SpecsSystem Spec

 Mute Sound Icon Box suddenly flashing on desktop - can't turn off!

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