Disabling headphone Jack Detection

Hi Thelma,

Your conflict could be caused by the microsoft generic drivers, If you can could you please revert back to your original driver(s) for your High Def Audio device? Device Manager - Roll Back Driver

My device page is on the right and I would believe you should have more that two connections showing on yours.




They should be the IDT 92HD79B1 Driver for your machine If you can not revert, use the Dell link to reinstall. Make sure you have the IDT driver downloaded and on your Desktop.

• You will have to click on Properties in the Controller Information section.

• Then Change Settings.

• Then the Driver tab; Update driver.

You will see:



Click on that and follow the prompts to locate the IDT driver that you should already have on your desktop, click on OK, or Open and follow the progress until finished then test.

If you can, please re-post a screenshot of the Speakers Properties window like you did in post #10.

   Note

I see oscer1 has replied, and I appreciate his input and you can try his suggestion, but I would like you to revert back to the driver you originally had installed and test before you try his suggestion.

These are the your Sound Drivers:

I have the strangest feeling I am forgetting something.

Thanks, Oscer and Steve :), for your input and thoughts.

First of all, I cannot rollback my Sound drivers,( tried that one) is greyed out because they are my original drivers.

I have tried everything to upgrade them, but Windows(M$ ) keeps putting the same once back.

Now only Yesterday, I found a link tutorial of Rink about overruling this by changing settings and have put a shortcut on my desktop " Device installation settings ".

Been to Dell for updates in devices, they suggest a slightly newer audio HD device now. Have not done that jet.

Myself I have downloaded new Realtek stuff and it is on the list now of Programs and features in Device Manager, but my laptop ignores it .

Steve, I am sure there are only 2 sound outlets, booth on the left side of my PC, one is for headphones -which I am using all the time now - and one is for a speaker ( I think ). The one I use works when I plug in my speakers, the other one does not.

Here is the bit about it in my manual for this model Dell Inspiron M 501R


Will now study the rest of the info you 2 provided, thanks again for this,it is all very interesting and I keep learning and still hope for sound, but most off all, to 100% sure find out, this problem is not caused by something stupid I have changed ( settings) in the past

Does any one understand this, and has it some info relating to my problem?

How to get headphones and speakers working at the same time? - Super User

Hello Oscer :),

I have not done the Ubuntu thing jet, I am very new in all this and need to take my time to study new things.

Been getting a member of Ubuntu today, as I think it is safe and a very intelligent help.

Will be back to you,

Cheers,
Thelma

Well, I thought, I start completely at the start again, but cannot use the Diagnostic Troubleshooting Wizard
so I will have to find out first now, what is going on there,

thelma,

would you be able to get the BIOS version, like I'm not a pro but I get the feeling that you have tried so much and nothing seems to work and obviously some where something is wrong. And maybe a BIOS update would fix it I don't know but I think it is worth a try.

And maybe also run this: SFC /SCANNOW Command - System File Checker so we can pinpoint the location of the problem.

I'm sorry if I'm posting a useless attempt for a fix.

Cheers Boris :)

Hi Boris:),

Sorry for late reply.

This problem with all my help and support ( also troubleshooters ) not working needs to be fixed first, otherwise I cannot go further with this sound problem. Therefore I am ( as you suggested ) doing the System file checker now.

Also, you ARE right about the BIOS.

Long ago, I arrived here on this forum, because I had read that for my sound problem I need to change settings in the BIOS.

There is a good Video about that on Y Tube, I have it somewhere in my bookmarks.

The problem was, and still is, that I could not open the BIOS because of a password. I even called Dell and gave my Tag nr and Service express nr. They gave me a password that did not work

So, dead end.

I'll come back to you, with more news, thanks again for your help,

Thelma

Well, apparently, the mysterious visitor has left the building so we are back amongst ourselves again.

Anyway I have a good manual of my DELL Inspiron laptop. ad I have indeed 1 speaker headphone jack and 1 microphone jack as shown in post #10.

I will try to do the Ubuntu test next as Oscer proposed ( if I understand it )

I posted a CBS file made today in the thread "Windows help and support" cannot start.