Front Audio Jacks Don't Work; Realtek Issues


  1. RylanC23
    Posts : 15
    Windows 7 Ultimate x64
       New #1

    Front Audio Jacks Don't Work; Realtek Issues


    The Specifications

    Computer type:     PC/Desktop
    Computer Manufacturer/Model Number: Custom Build
    OS: Windows 7 Ultimate x64
    CPU: i7-5820K
    Motherboard:     X99-A
    Memory: Corsair Vengeance LPX 2x8GB DDR4
    Graphics Card(s): Either GTX 970 STRIX or GT640
    Monitor(s) Displays: BenQ GL2250H
    Screen Resolution:     1920 x 1080
    Hard Drives: A WD10EZRX that is still trying to tell me it has 1TB of memory. Yeah yeah...
    PSU:     Corsair CS450M
    Internet Speed:     Optimistic

    (Please tell me if you need anything else on this front!)


    The Issue

    So I'm finally finishing up on installing a load of new components, and the last pressing issue seems to be that, for some reason, my audio jacks do not work. Both the front and back ports do not register my headphones or my speakers. Neither of these are defective, and I've tried them in a friend's laptop to verify this. I tried reinstalling both my NVIDIA Audio Drivers as well as the Realtek ones that came with the motherboard. NVIDIA reinstalled fine, but Realtek comes up with errors during the install (such as 0x000000FF) but 'completes' regardless. That is to say, when I restart it can be found and uninstalled via Control Panel, but it can't be found in device manager. I'm pretty sure that's the culpit, but I've no idea how to deal with the issue.

    Side Note: Due to the issues laid out in this thread, I am working on backdated NVIDIA drivers. I don't think that's the issue, but if they are, updating them (at least, to their latest version) might be a bad idea.
      My Computer
    Quote Quote

  3. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #2

    The audio jacks don't work, obviously because the sound driver is not installing.
    Does the Windows installed "High Definition Audio driver" install? (instead of the regular hardware Realtek) If that is not installing there would seem to be a hardware problem or that the sound is disabled in the BIOS.

    Another remote possibility is that you are using the HDMI port, which in that case Windows automatically switches to the HDMI for audio. The regular sound should still install, but this is one remote possibility.

    The last possibility is a hardware problem on the motherboard.
      My Computer
    Quote Quote

  4. RylanC23
    Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Yes, that standard "High Definition Audio driver" does install. I do use HDMI ports for my monitor, and the sound I'm currently using comes from there.
      My Computer
    Quote Quote

  6. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #4

    If the High Definition Audio Driver installs, then the PC sound ports should work, however, you have to manually change the Default Audio Playback device to "Speakers". Go to the Control Panel/Hardware and Sound and finally Sound/Playback Panel.

    Why the Realtek drivers do not install?? Download the correct Win 7 driver from ASUS for your motherboard and try that one, if its not what you are using.
      My Computer
    Quote Quote

  7. RylanC23
    Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    I went to the Playback panel, here's a screencap.
    This, despite the fact that the HD Audio lead is plugged into my AAFP slot, internally (I'm assuming that's correct; it worked on my old motherboard). Eh?

    I tried downloading the latest Windows 7 audio drivers for this motherboard, and I got the same issue as before. Though again, the installation did complete.
      My Computer
    Quote Quote

  8. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #6

    The PC audio is not being shown, in the Sound Panel.
    The front panel "HD Audio" connector (if you have HD Audio, if not use AC97) is plugged into the audio jack, usually located on the bottom, left side of motherboards. However, it being plugged in should not prevent it from installing and being available.

    What is shown in the Device Manager, Sound, Video and Game Controllers section? Please post a screenshot.
    Here is how to post on this forum. You don't need to host it somewhere else.
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer
    Quote Quote

  10. RylanC23
    Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    Here's the screenshot you were asking for.
    Attached Thumbnails Attached Thumbnails Front Audio Jacks Don't Work; Realtek Issues-88bd738546a37c160667e4bc026724cc.png  
      My Computer
    Quote Quote

  11. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #8

    Reinstall the Intel motherboard chipset drivers and then try the Realtek again. If it still does not install, this suggests there is a hardware problem on the motherboard.
      My Computer
    Quote Quote

  12. RylanC23
    Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       New #9

    Yeah, it seems like it must be a hardware issue then. Looks like I'm buying a pci sound card!

    Thank you for your help and time, it's really very much appreciated! :)
      My Computer
    Quote Quote

 

  Related Discussions
I finished setting up my own custom built PC 2 days before and i noticed this problem. There is no sound output from the front audio jack. I'm using Asus motherboard. There was a similar question in their FAQ. I tried it but it didn't help. ASUSTeK Computer Inc. -Support- Please help me fix...
I have this motherboard. and get no audio when I plug in headphones in the front or back ports. I'm running win 7 so there aren't compatible drivers available on asus site, I tried downloading the vista x64 and installing them in compatibility mode but the device manager shows "High...
I am fairly new with W7 so please excuse my inexperience with this. I have headphones connected to front headphone jack (Dell Inspiron 560 W7 Home 64). I want to have cable connected to rear jack (for speakers in other room). I can't get audio from the rear if anything is connected to the front...
Hey guys, I installed the Hyper 212+ this weekend, but after installation, the audio stopped working. Thinking that this was a hardware issue, I went back and replugged some of the cables back into the mobo to make sure they were securely in there. No luck. My setup (other specs in profile):...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 15:45.
Find Us