No audio is coming from computer because of service "windows audio"


  1. shant1235
    Posts : 3
    windows 7 home premium
       New #1

    No audio is coming from computer because of service "windows audio"


    i am running a windows 7 and my computer cannot play audio or play videos.there is a speakerphone in the bottom right of the screen that has a X over it.When i click it nothing happens.After a while then it opens and then freezes.Also when i open up services.msc and try to restart/stop "windows audio" It just says stopping and nothing is resolved.I tried restarting 10 times still does not work.A week before i had this problem and when i went to internet explore,videos and audio started working.Now this method does not work(i was using Google chrome.

    If you need anymore info please ask
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  3. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #2

    There are many posts on here about this problem. Have you looked over those?

    One thing, sadly in many cases it is a Windows OS problem and Windows reinstall is needed to fix it. But, look over the other posts and possible fixes. If none of these work, the last resort is to reinstall Windows.
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  4. shant1235
    Posts : 3
    windows 7 home premium
    Thread Starter
       New #3

    I had my windows 7 pre installed does this mean I have to buy windows 10 or can I jiust upgrade to window 10
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  6. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #4

    You can just upgrade if the PC hardware is compatible.
    Do you have the "Get Windows 10" (GWX) icon in the notification area (lower right)?

    If you are planning to upgrade to Win 10 (and you only have until June 29th for the free upgrade) this would be a good time. It should fix the sound problem (again, assuming all the hardware is compatible).
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  7. shant1235
    Posts : 3
    windows 7 home premium
    Thread Starter
       New #5

    Ok I found a way to fix it,the cause of the problem was because my computer has a error when going to sleep mode.To fix this i shutdown my computer when not in use,and i still will reconsider to upgrading to windows 10.Thank you for your help
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