Sennheiser PC 363D headset not working

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  1. Posts : 12
    Windows 7 64-Bit
       #1

    Sennheiser PC 363D headset not working


    Microphone - The microphone stopped working recently, it was picking up sound but when I used any program no sound was emitted. So I re-installed the driver for it, then the microphone and the headphones stopped working.

    Headphones - After I re-installed it's driver it stopped working

    Also when the set is plugged into the computer the "Recording Devices" panel freezes

    If anyone can help please post below.
      My Computer


  2. Posts : 8,135
    Windows 10 64 bit
       #2

    Plug in the unit (USB) and then go to the Device Manager. It should be listed in the Sound section. Uninstall the unit, but do not uninstall the drivers. Disconnect it from the PC and restart Windows. After Windows has started, connect the unit and Windows should detect and install it. Then see if it works.
      My Computer


  3. Posts : 12
    Windows 7 64-Bit
    Thread Starter
       #3

    Nothing has changed.
      My Computer


  4. Posts : 8,135
    Windows 10 64 bit
       #4

    Do you have another PC you can try the headset on? Make sure nothing has happened to the headphones or the USB interface unit.
      My Computer


  5. Posts : 12
    Windows 7 64-Bit
    Thread Starter
       #5

    It works on another computer.
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    When you plug your headphone into the troubled computer does it show up here.

    Sennheiser PC 363D headset not working-play-back-device.png
      My Computer


  7. Posts : 12
    Windows 7 64-Bit
    Thread Starter
       #7

    Yes it does.
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    Does it have a check mark on it? If not right tick on it and select set as default.

    Does you head set work?
      My Computer


  9. Posts : 12
    Windows 7 64-Bit
    Thread Starter
       #9

    I can't set it to default.
      My Computer


  10. Posts : 8,135
    Windows 10 64 bit
       #10

    Post a screen shot of your Sound Panel/Playback section.
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer


 
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