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Audio not working on HP Spectre XT 13-2003ef under Windows 7
Hello
First of all, my apologies if this same subject has been already dealt with in another post.
After updating the OS on my HP laptop from Windows 7 to 10, I experienced random sound issues (audio would stop working randomly). Messed around with drivers, audio stopped working altogether and, considering I was not impressed with Windows 10, I decided to go back to Windows 7 through an HP factory recovery procedure available on start-up.
Now I've got the laptop with Windows 7, everything works well except for no sound (usual loudspeaker icon with a red cross on it), as according to the OS there is no installed audio device.
I tried all the usual fixes (run Windows troubleshooter, search for updated audio drivers, etc.), including downloading and installing "IDT High-Definition (HD) Audio Driver" which, according to the HP Support website, is the correct driver for my laptop. Unfortunately, the driver refuses to install, and I cannot solve the problem.
Could anyone suggest any other approach?
Many thanks in advance and don't hesitate to contact me if you need more details on the laptop or the OS.
Niccolò