Moved PC - No Sound

mystik1 · 02 Oct 2016

I have an intel NUC NUC6i7KYK (Skull Canyon). I moved to a new physical location. Of course, this required everything to be disconnected, which you wouldn't think would be an issue. However, since the move, i have no sound. At first, I think I had a power cable other than the one that was supplied with the Bose speakers, but I did try with the official. I couldn't get any sound. I started to think the problem was with the speakers, but then I bought a bluetooth speaker with a 3.5mm jack, and still no sound. Any ideas what's going on here? I couldn't get the bluetooth to connect either to try it that way, but I think that's a separate matter. Thanks!

Windows 7 x64

ICIT2LOL · 02 Oct 2016

Hello mystik mate for starters I think you should try these
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 > in safe mode if need be
SFC generally accepted as best run for three runs

The next thing I would try is updating the audio driver now this is the site for out here but I am guessing it should not be much different to where you are. Intel® NUC Kit NUC6i7KYK Features and Configurations

Another option is to look inside the machine and check for any obvious malfunctions ie a loose audio input socket board scorchmarks or try reseating the hard drive and RAM.
Have look at this to see hat you will find he is a bit long winded but you can clearly see the socket connections - about half way through the video and of course if its still under warranty then return it

https://www.youtube.com/watch?v=o7noeC3lEkc

mystik1 · 03 Oct 2016

Thanks for the suggestion. Not sure what could have gone wrong with the driver since I had not installed a newer version, but that fixed it. Old speakers even work now. So, I will use them and put the new bluetooth to other use. :)

ICIT2LOL · 03 Oct 2016

Good job mate glad it is fixed:)