Bluetooth headset

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  1. Posts : 39
    window 7 64 bit
       #1

    Bluetooth headset


    Hey guys, im not the best with computers so bare with me lol.

    I just bought a set of Bose Soundlink 2 wireless headphones and cant seem to get them to connect to my PC.
    Im running windows 7, and when i select "Add a device" under the Bluetooth tap, it keeps searching for devices... and my headset keeps blinking in "pair mode" till they shut off. I can successfully connect them to my phone, and my girlfriends laptop which is running windows 10. Is this a common problem with windows 7 not connecting with Bluetooth headsets? Any help would be much appreciated, ive spend too much time trying to figure this out, and Bose support was no help obviously. Thanks again for any input, really would like to figure this out :)

    Travis
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Welcome to our forum tjessop.

    Do you have your usb 3.0 drivers installed?
    If not your motherboard should of come with a CD that has the usb 3.0 drivers.
    Are you plugged into Usb 2.0 or 3.0?
    Does your Bose head set need drivers?
    Did your head set come with a CD or DVD?

    Boot your PC and then plug in your head phone and see if Windows 7 picks them up.
    If not, boot your PC and then plug your head phone in and see if Windows 7 picks them up.

    Right tick on your volume icon (lower right) and select (Play Back Devices). Do your head phones show up there?


    That is about all I can think of.

    Jack
      My Computer


  3. Posts : 39
    window 7 64 bit
    Thread Starter
       #3

    Thanks man :)

    Already getting a little techy haha

    - I do have usb 3.0 ports, not sure if they are installed?
    - Motherboard- Asus Z87-Pro. didnt see anything in the box but some cables.
    - I don't have the headphones plugged in to usb or anything, they are wireless/Bluetooth
    - Bose headset came with no disk/ dvd, only a charging cable
    - I will try and plug them in when i get back to PC and see if it picks it up through the headphone jack.

    I did find a disk laying around thats labeled: Asus Driver and GPU tweak, if thats any help or the disk i need?

    Hope this helps, thanks again Jack
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Did your head phone come with a usb dongle that plug into a usb?

    Jack
      My Computer


  5. Posts : 39
    window 7 64 bit
    Thread Starter
       #5

    yes it did, tried plugging it in to one of my usb ports and got nothing

    also they work when i have the aux cord hooked up, but kind of beats the purpose lol
      My Computer


  6. Posts : 63
    Windows 7 home basics x64
       #6

    Thr usb port dosnt have anything to do with the wireless headsets right?.I have faced this problem many times with some bluetooth speakers .One thing you can do is to update thr bluetooth device driver in your computer and see if it works or not
      My Computer


  7. Posts : 39
    window 7 64 bit
    Thread Starter
       #7

    Yeah i dont think it has anything to do with the usb, since the headset it wireless/bluetooth.

    I think its a driver issue but im not sure where to go. I updated the headset through Bose's website function and also updated the bluetooth drivers on my computer? (Generic Bluetooth Adapter, and Microsoft Bluetooth Enumerator, found under Bluetooth settings->Hardware->Driver). It said both drivers with up to date and still having the issue.

    I'm wondering if i need to download some separate driver like the A2DP Bluetoothprofile? or something like that. Again obviously Bose is no help, and i might try and call one of the distributor stores and chat with a employee.Thanks again fellas, still open to suggestions.

    Cheers
      My Computer


  8. Posts : 39
    window 7 64 bit
    Thread Starter
       #8
      My Computer


  9. Posts : 39
    window 7 64 bit
    Thread Starter
       #9

    Any other suggestions? much appreciated, thanks guys
      My Computer


  10. Posts : 63
    Windows 7 home basics x64
       #10

    Try this. Go to START icon and type in services.msc and select services.

    The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE. Double click to open. Make sure it is AUTOMATIC. Go to the LOG tab. Choose THIS ACCOUNT and type in LOCAL SERVICE. A list of password (a 15-dot string) would appear. Delete all the password in the PASSWORD and under CONFIRM. Choose Okay.

    It will ask you to restart the service. Once restarted, turn on your bluetooth adaptor again. Put your headset in pairing mode and add it.
      My Computer


 
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