Bluetooth headset

Hey guys, im not the best with computers so bare with me lol.

I just bought a set of Bose Soundlink 2 wireless headphones and cant seem to get them to connect to my PC.
Im running windows 7, and when i select "Add a device" under the Bluetooth tap, it keeps searching for devices... and my headset keeps blinking in "pair mode" till they shut off. I can successfully connect them to my phone, and my girlfriends laptop which is running windows 10. Is this a common problem with windows 7 not connecting with Bluetooth headsets? Any help would be much appreciated, ive spend too much time trying to figure this out, and Bose support was no help obviously. Thanks again for any input, really would like to figure this out :)

Travis

Thanks man :)

Already getting a little techy haha

- I do have usb 3.0 ports, not sure if they are installed?
- Motherboard- Asus Z87-Pro. didnt see anything in the box but some cables.
- I don't have the headphones plugged in to usb or anything, they are wireless/Bluetooth
- Bose headset came with no disk/ dvd, only a charging cable
- I will try and plug them in when i get back to PC and see if it picks it up through the headphone jack.

I did find a disk laying around thats labeled: Asus Driver and GPU tweak, if thats any help or the disk i need?

Hope this helps, thanks again Jack

yes it did, tried plugging it in to one of my usb ports and got nothing

also they work when i have the aux cord hooked up, but kind of beats the purpose lol

Thr usb port dosnt have anything to do with the wireless headsets right?.I have faced this problem many times with some bluetooth speakers .One thing you can do is to update thr bluetooth device driver in your computer and see if it works or not

Yeah i dont think it has anything to do with the usb, since the headset it wireless/bluetooth.

I think its a driver issue but im not sure where to go. I updated the headset through Bose's website function and also updated the bluetooth drivers on my computer? (Generic Bluetooth Adapter, and Microsoft Bluetooth Enumerator, found under Bluetooth settings->Hardware->Driver). It said both drivers with up to date and still having the issue.

I'm wondering if i need to download some separate driver like the A2DP Bluetoothprofile? or something like that. Again obviously Bose is no help, and i might try and call one of the distributor stores and chat with a employee.Thanks again fellas, still open to suggestions.

Cheers

Forgot to add,

SoundLink(R) Around-Ear wireless headphones II - Bose(R) Product Support

here's there headphones ^^

Any other suggestions? much appreciated, thanks guys

Try this. Go to START icon and type in services.msc and select services.

The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE. Double click to open. Make sure it is AUTOMATIC. Go to the LOG tab. Choose THIS ACCOUNT and type in LOCAL SERVICE. A list of password (a 15-dot string) would appear. Delete all the password in the PASSWORD and under CONFIRM. Choose Okay.

It will ask you to restart the service. Once restarted, turn on your bluetooth adaptor again. Put your headset in pairing mode and add it.