New
#1
Unknown software block of sound
As a volunteer managing two donated desktops at a seniors' residence, I was unable to activate the sound and the system tray icons are "X" ed out no matter what I tried:
I tested the sound with a live Linux Mint USB stick and the hardware is functioning with either speakers or headsets.
The computers are two identical HP Compaq dc7900 small form factor desktops, with Windows 7 Pro 64bit, SP1 with 4GB memory and everything is functioning well. So far, I checked the installed drivers and it reports that everything is working properly. But the Windows sound service cannot start, and the re-installation of the HP and SoundMax driver packages return the following message.
"The Windows Audio Service should work but could not start"
Also checked group rights, users rights, administrators rights but they are all undefined.
Last edited by ineuw; 05 Mar 2017 at 16:53. Reason: added info