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Cannot get laptop and Bluetooth speaker to detect each other
Hi, I've joined this forum in the hope that some kind person / people can help me with my Bluetooth problem. I have seen posts on this forum by people with similar issues to mine, but the suggested solutions don't seem to apply to my problem, and also I don't want to risk being seen as hijacking someone else's thread.
I recently bought a brand-new Betron cube speaker, but I cannot get a Bluetooth connection at all. Putting the speaker into Bluetooth mode is simplicity itself, but I don't know how to begin to get my laptop to detect and connect to the device - being Bluetooth-enabled, I would have thought that it would happen automatically.
I'm not very technically-savvy (as you can probably tell), but I did a bit of delving and found a list of devices with yellow exclamation marks beside them, however I could not update them. Sorry for the vagueness, I've been going round in circles trying to fix this problem, getting more frustrated all the time that something that should be so simple and effortless is proving impossible.
If anybody is willing to take me through possible remedies step-by-step, I'd be very grateful. Naturally, I'd be happy to provide whatever specific technical info is needed (although I may need further instruction on how to locate and post such info). I'm aware that this post gives any prospective helper virtually no useful information, I just wanted to ask if somebody would be kind enough to assist me first.
Thanks in anticipation of any helpful replies!