Sound from some programs, no sound from others

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  1. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #11

    I see an MP3 decoder, but it may be specifically for one program. I would install the K-Lite Codec pack and see if that fixes it. It won't hurt. I used to use that when I had Vista and Win 7.
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  3. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #12

    I disabled AMD, but no change in results.

    I downloaded the latest driver by following the link you sent. It is version 6.0.1.8199 dated 6/27/2017. My current RealTek driver is version 6.0.1.7560 dated 7/15/2015. I extracted the contents of the cab file into a folder. I used the Update Driver... button in the Realtek driver properties to browse to the folder. But hen I clicked Next, Windows gave me the message below.
    Attached Thumbnails Attached Thumbnails Sound from some programs, no sound from others-update-driver-software.jpg  
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  4. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #13

    IMHO I don't think the sound drivers have anything to do with the problem. It has to be more a specific problem such as a missing codec.. The sound works fine with other applications.
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  6. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #14

    I installed the K-Lite codec pack. Still no sound from WMP, and still the error message. Interestingly, the codecs displayed by WMP show NO CHANGES whatsoever after installing the codec pack! All versions and dates are the same as before.

    What continues to bother me is that in WMP, Speaker Properties shows an empty menu for audio devices. I would expect to see Realtek in the menu.
    Attached Thumbnails Attached Thumbnails Sound from some programs, no sound from others-audio-video-codecs-wmp-after-installing-k-lite-codec-pack.jpg   Sound from some programs, no sound from others-wmp-no-audio-device.jpg  
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  7. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #15

    I found someone else with the identical problem to mine here. The discussion went on for many posts, but no solution was found.

    I ran dxdiag.exe. It says "No sound card was found." That probably explains the empty audio device menu.
    Attached Thumbnails Attached Thumbnails Sound from some programs, no sound from others-dxdiag-no-sound-card-found.jpg  
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  8. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #16

    "Refresh" the Realtek. Go to the Device Manager. RIGHT click on the entry for the RealTek and then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the sound. This is one of my "stock fixes" as this corrects any corruptions between Windows and the sound, and many flakey problems. If you are lucky it will fix yours.
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  10. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #17

    I'm confused because the context menu for Uninstall says it will uninstall the drivers!
    Attached Thumbnails Attached Thumbnails Sound from some programs, no sound from others-uninstall-realtek-high-definition-audio.jpg  
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  11. rvcjew
    Posts : 1,992
    10 Pro x64
       New #18

    On phone sorry for crappy formatting , after you hit uninstall it will have a separate check box for drivers, do not check it. Then hit okay and reboot.
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  12. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #19

    I refreshed the Realtek as you instructed. After restart, I saw "installing device driver software." Problem in Windows Media Player persists. WMP still does not see an audio device. Dxdiag.exe reports "No sound card was found." The problem seems unique to WMP, since I can play mp3's in VLC and iTunes. And I get all system sounds, sounds in browser (YouTube, etc.). Nothing has changed since refreshing Realtek.
    Attached Thumbnails Attached Thumbnails Sound from some programs, no sound from others-wmp-no-audio-device.jpg  
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  13. perkinw
    Posts : 83
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #20

    What about uninstalling Realtek (with "delete the driver software for this device" checked) and then reinstalling the driver from the manufacturer's web site? Earlier I tried doing an "update driver" but Windows told me the driver was already up-to-date.
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